Front Office Executive

Duties and Responsibilities:-

• Coordinates all activities to ensure that information sought by the patients is furnished to her/him in a timely and effective manner.
• Provide support, information, advice, and follow-up to patients.
• Protects the dignity and self-respect of patients.
• Promotes the autonomy of patients and helps them to express their health needs and values to obtain appropriate information and services.
• Safeguards the trust of patients that information gained in the context of a professional relationship is shared outside the healthcare team only with the patients permission or as legally required.
• Applies and promotes principles of equity and fairness to assist patients in receiving unbiased treatment and a share of health services and resources proportionate to their needs.
• Acts in a manner consistent with their professional code of ethics, responsibilities, and standards of practice.
• Uses a holistic approach for the management and self-care of patients and their families.
• To assist the patient care supervisor in the day-to-day functioning of Patient Care Services.
• To visit all the IPD Patients daily and make their stay comfortable.
• Responsible for ensuring high standards of Customer Care
• Coordinate with various departments to identify the weakness in the system through patient feedback and take appropriate action to meet the gaps if any.
• To facilitate OPD Patients.
• To facilitate patients and attendants for new admissions.
• Responsible for coordinating the discharge of patients.
• To facilitate the guests/delegates who come for hospital visits.
• Any other job assigned by the appropriate higher authority.

Desired Candidate Profile

• 1-6 years of experience in front desk or receptionist activities.
• Strong communication skills with the ability to handle telephone calls professionally.
• Proficiency in handling cashier duties accurately.
• Ability to work effectively under pressure during peak periods.