L2 Support Engineer

Role & responsibilities :

1. Network Operations & Incident Management:

• Handle escalations from L1 resources and provide guidance for effective resolution.
• Manage day-to-day network operations, including incident reporting, review, and resolution within defined timelines.
• Troubleshoot and resolve issues across LAN, WAN & Wi-Fi network, covering Access, Distribution, and Core layers.

2. Network Configuration & Troubleshooting:

• Configure, monitor, and troubleshoot networking and security devices such as switches, routers, firewalls, and load balancers (CISCO, Juniper, etc.).
• Design, implement, and manage SD-WAN solutions for medium to large-scale Internet & MPLS WAN networks.
• Configure advanced routing protocols (BGP, EIGRP, OSPF) and have good expertise in TCP/IP, OSI models, and IP SLA.

3. Network Security & Compliance:

• Secure network systems by establishing policies, defining and monitoring access, and enforcing compliance standards.
• Regularly patch and harden all provisioned network and security devices.

4. Design & Documentation:

• Prepare High-Level Design (HLD) and Low-Level Design (LLD) documentation.
• Generate configuration templates for network changes and maintain version-controlled documentation.
• Create and maintain blueprints for NOC and SOC processes and procedures.

5. Operational Support & Shift Management:

• Provide 24x7 support for data center networks and relevant operations.
• Monitor and protect data center networks, including internet-facing applications.

6. Vendor & Asset Management:

• Coordinate with vendors for network and security device support and maintenance.
• Manage inventory and ensure accurate asset documentation.

7. Performance Reporting & Audits:

• Prepare and present operational reports, dashboards, and presentations as required.
• Conduct network equipment testing and maintain audit records to ensure compliance.

8. Customer Interaction & Problem Solving:

• Understand customer requirements, queries, and activities to prepare effective resolutions.
• Ensure timely and professional communication to address customer needs.

Preferred candidate profile :

1) 4 plus years of working experience on large complex enterprise networks. - Mandatory

2) Must have hands-on experience in protocols/technologies like MPLS (traffic engineering, L2/L3 VPN), BGP-4/MP-BGP, ISIS, OSPF/OSPFv3, EIGRP, RSVP, LDP, VXLAN, Network Access Control, 802.1x, VPN. - Mandatory

3) Experience in Software Defined Network (SDN) & SD-WAN. - Mandatory

4) Hands on experience on multi-vendor / multi-service IP networks, multi-vendor equipment and network protocols. - Mandatory

5) Configuration experience on Network management and monitoring tools - Mandatory

6) Experience in conducting regular Network performance review, Network analysis and running detailed Network improvement plans with Network Providers. - Mandatory

7) Experience on Network Management tools like Cisco ISE, DNAC. - Mandatory

8) Experience in Solution Design and Architecture assessment of large networks - Desirable

9) Experience in Security devices - Added advantage

10)Experience in dealing with banks / financial institutions /NBFCs networks - Added advantage

11)Proficiency in managing and securing Data Center networks - Desirable

Knowledge :

1) Understanding of OSI model and TCP/IP protocol (IPv4 & IPv6) - Mandatory

2) Knowledge on network capture / analysis tools like Wireshark - Mandatory

3) Knowledge in Network Management and Monitoring tools such as Solarwinds. - Mandatory

4)Excellent interpersonal, written and verbal communication skills along with quick learner. - Mandatory

5) Knowledge of Software Defined Network (SDN) & SD-WAN. - Desirable

6) Knowledge on Network & Security devices like firewalls, WAFs, L3 & L2 switches, LBs. - Desirable

7) Knowledge on Cloud Networking - Desirable

8) Knowledge of Network Security devices - Added advantage

9) Knowledge of Network Wireless technologies - Mandatory

Certifications :

1) CCNP - Mandatory

2) ITIL Foundation - Desirable

Technical Skills :

1) Routing & Switching - Mandatory

2) Software Defined Network (SDN) & SD-WAN - Mandatory

3) MPLS Technology - Mandatory

5) Network Monitoring and Management tools - Mandatory

6) MS Office & MS Visio - Mandatory

7) Network Security - Firewalls, IDS/IPS, Proxy, DDoS - Desirable

8) VPN technologies - Added advantage

9) Wireless - Mandatory

Job Location : Navi Mumbai ( PDC ) / Nagpur ( DRDC )