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129 Source Right Jobs

L2 Support Engineer

3-5 years

Indore, Ahmedabad

1 vacancy

L2 Support Engineer

Source Right

posted 17d ago

Job Description

Shift: Rotational Night Shift (3:30AM, 7:30AM and 10:30AM) and depends on the project
 
Education Required: Bachelor s / Masters / PhD : B.E Computers, BCA, MCA
Job Description:
  • Minimum of 3 to 5 years of experience in Support operation framework.
  • Respond to customer inquiries via email, chat, and phone, providing prompt and accurate solutions to technical issues related to our SaaS products.
  • Maintain detailed documentation of customer interactions, support tickets, and resolutions in our ticketing system.
  • Monitor system performance and alerts, proactively identifying potential issues before they impact customers.
  • Collaborate with cross-functional teams, including product and engineering, to resolve customer issues and improve product functionality.
  • Stay updated on product changes, new features, and industry trends to provide informed support and recommendations.
  • Troubleshoot and diagnose software problems, escalating complex issues to Next Level support as needed.
  • The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a customer-first mindset, ensuring that our Customers receive the highest level of support.
  • Familiarity with ticketing systems ( JIRA, Zendesk, ServiceNow)
  • Good to have knowledge in Azure Cloud or any other cloud concept.

Employment Type: Full Time, Permanent

Read full job description

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Source Right Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
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