Business Manager

Role & responsibilities

• The position holder will be managing a team of 20-30 individuals.
• Accurately plan, forecast, and achieve fortnightly, monthly client retention targets in the assigned set of clients.
• Build and manage productive, professional relationships with clients.
• Hire, Train, and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs.
• Ensure prompt resolution of client complaints.
• Assist the field sales team in achieving revenue and client retention targets by systematic follow-up & time bound closures.
• Daily 08-10 meaningful telephone/video calls with client.

Key Skills

• Client handling and application of Tele-sales techniques
• Quick thinking and problem-solving
• Verbal communication with active listening
• Vision and foresight to create new opportunities for customers.
• Team Management & Interpersonal skills
• Data Interpretation & Reports Management

Experience and Educations

• B.tech or MBA with 3-5 yrs. of experience in Sales / Servicing / Retention.
• Preference for candidates with Team handling experience of 10+ individuals (at-least 1yr+ Team Handling experience)