Cluster Manager

Role & responsibilities

As a Cluster Servicing Manager, you will be responsible for overseeing and nurturing a team of 50-60 direct and indirect members, while also taking ownership of revenue generation from a substantial customer base. Your primary focus will be on fostering a best-in-class client servicing environment, driving revenue growth, and ensuring the team operates at optimal efficiency.

• Client Experience: Lead the servicing cluster to deliver an exceptional client service experience, ensuring every interaction leaves a lasting impression.
• Revenue Ownership: Take charge of the Profit & Loss (P&L) for the entire cluster, identifying opportunities for revenue maximization and executing strategies to increase up sells.
• Team Development: Build and nurture highly motivated teams, fostering an environment of growth and excellence.
• Feedback Gathering: Engage in in-depth client interactions to gather insights into processes and products, providing valuable feedback to internal stakeholders.
• Innovative Solutions: Utilize data-driven insights to design and implement innovative servicing solutions, enhancing efficiency and client satisfaction.

Key Skills:

• Client handling and application of Tele-sales techniques
• Quick thinking and problem-solving
• Verbal communication with active listening
• Vision and foresight to create new opportunities for customers.
• Team Management & Interpersonal skills
• Data Interpretation & Reports Management

Experience and Education:

• MBA with 5-7 yrs. of experience in Sales / Servicing / Retention.
• Preference for candidates with Team handling experience of 25+ individuals (at-least 3yr+ Team Handling experience)