AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Engaged Employer
i
This company page is being actively managed by
Indegene Team. If you also belong to the team, you
can get access from
here
Indegene
Compare
All Filters
63 Indegene Jobs
Associate Lead Patient Care
4-7 years
₹ 6.8 - 8L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Associate Lead Patient Care
Indegene
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Title: Associate Lead Patient Care
Date: 18 Feb 2025
Location:
Bangalore, KA, IN
We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com
Looking to jump-start your career
We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene s high-speed growth.
We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force . We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.
If this excites you, then apply below.
Role: Field (PCA) Lead
Description: Field lead will liaison with the patient care lead and the project manager for driving patient support program deliverables in the field operation meeting quality and performance standards.
Team/people management for the entire program
Driving performance
Coordination with internal stakeholders
Resource management
Develop and implement operational strategies and procedures to achieve program objectives
Monitor program performance metrics by coordinating with Project Manager, identify areas for improvement, and implement corrective measures as needed
Implementing BCP for the smooth functioning of the program
Patient management and patient counselling skills
Responsible to drive and maintain quality standards for various client deliverables across the team
Responsible to educate the team (both existing and new members) on maintaining confidentiality of data for the patient support programme as per client and company norms
Responsible to ensure that the team follows all the security rules with regards to various standards such as ISMS, ISO, CMMI and client guidelines
Understand the scope of work; prepare the work/deployment plan and assign work to the team members
Convey client requirements and review the work done by the team members in terms of enrolments, free drug delivery (FOC), challenges faced, interventions required, daily/monthly schedule and performance delivered and conduct their performance appraisal
Co-work with patient counsellors, provide ongoing coaching, on-field audits and feedback, identify training needs and plan for customised trainings
Remain vigilant to identify any attempt of misconduct, involvement of team member(s) in unethical practices while executing program deliverables in the field and take timely action by reporting any such incident to the management
Ensure that the entire team follows best practices with regards to processes and communication (internal and external) and mentor them on assigned therapy areas
Driving performance
Coordination with internal stakeholders
Resource management
Develop and implement operational strategies and procedures to achieve program objectives
Monitor program performance metrics by coordinating with Project Manager, identify areas for improvement, and implement corrective measures as needed
Implementing BCP for the smooth functioning of the program
Patient management and patient counselling skills
Responsible to drive and maintain quality standards for various client deliverables across the team
Responsible to educate the team (both existing and new members) on maintaining confidentiality of data for the patient support programme as per client and company norms
Responsible to ensure that the team follows all the security rules with regards to various standards such as ISMS, ISO, CMMI and client guidelines
Understand the scope of work; prepare the work/deployment plan and assign work to the team members
Convey client requirements and review the work done by the team members in terms of enrolments, free drug delivery (FOC), challenges faced, interventions required, daily/monthly schedule and performance delivered and conduct their performance appraisal
Co-work with patient counsellors, provide ongoing coaching, on-field audits and feedback, identify training needs and plan for customised trainings
Remain vigilant to identify any attempt of misconduct, involvement of team member(s) in unethical practices while executing program deliverables in the field and take timely action by reporting any such incident to the management
Ensure that the entire team follows best practices with regards to processes and communication (internal and external) and mentor them on assigned therapy areas
Desired Profile:
Bachelor or above, major in nursing, medicine, pharmacy, public health, etc. will be preferred.
4+ years of working experience in field team management, health/medical operation
Excellent client-facing and communication skills.
Patient management and patient counselling skills
Capability of excellent written and verbal in English.
Solid organizational skills including attention to detail and multitasking skills.
Strong working knowledge of Microsoft Office.
Empathy and willingness to listen and relate to patients and the team
Ability to learn and operate CRM tools
4+ years of working experience in field team management, health/medical operation
Excellent client-facing and communication skills.
Patient management and patient counselling skills
Capability of excellent written and verbal in English.
Solid organizational skills including attention to detail and multitasking skills.
Strong working knowledge of Microsoft Office.
Empathy and willingness to listen and relate to patients and the team
Ability to learn and operate CRM tools
EQUAL OPPORTUNITY
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Associate Lead roles with real interview advice
What people at Indegene are saying
Associate Lead salary at Indegene
reported by
5
employees
with 4-7
years exp.
₹5
L/yr - ₹11.9
L/yr
At
par with the average Associate Lead Salary in India
View more details
What Indegene employees are saying about work life
based on 1.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Compare Indegene with
Cognizant
Compare
TCS
Compare
Wipro
Compare
Infosys
Compare
HCLTech
Compare
Tech Mahindra
Compare
Accenture
Compare
IBM
Compare
Capgemini
Compare
EXL Service
Compare
Access Healthcare
Compare
AGS Health
Compare
Straive
Compare
Kantar
Compare
Acuity Knowledge Partners
Compare
Mu Sigma
Compare
Nielsen
Compare
Serco
Compare
Netscribes
Compare
Sutherland Healthcare Solutions
Compare
Similar Jobs for you
Indegene Bangalore / Bengaluru Office Locations
Bengaluru Office
Aspen G-4 Block, Manyata Embassy Business Park Nagawara 3rd Floor, Outer Ring Rd, Manayata Tech Park, Thanisandra, Bengaluru, Karnataka 560045, India
Bengaluru
560045
560045
Bengaluru Office
7/6, Brunton Road, Craig Park Layout, Ashok Nagar, Bengaluru, Karnataka 560025, India
Bengaluru
560025
560025
Share an Interview