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207 Indbank Global Support Services Jobs
Team Leader- Contact Centre
Indbank Global Support Services
posted 1mon ago
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Job Description
Build and manage the day to day performance of the Contact Centre Operations to deliver a best in class service, meeting or exceeding all KPIs and within budget.-Set the strategy for the development of the contact centers, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.-Lead, inspire and co-ordinate the contact center management team at all levels to create motivated and engaged colleagues.-Be responsible for the end to end customer contact processes and their associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints.-Responsible for the recruitment, training, induction and coaching strategy across the contact centers-Work closely with HR, L&D and Training delivery teams. Taking responsibility for the ongoing development all levels of contact center colleagues.-Reviewing and defining clearly all contact center roles, any required shift and candidate profiles required across the contact center operation.-Lead an effective resource planning team, ensuring that resource is fully utilized and any contact demand is effectively covered.-Applying best practice, develop continuous improvement plans and make recommendations based upon the employee and customer insight.
Employment Type: Full Time, Permanent
Read full job description What people at Indbank Global Support Services are saying
Team Lead salary at Indbank Global Support Services
reported by
1
employee
with 7
years exp.
₹4.7
L/yr - ₹6
L/yr
39%
less
than the average Team Lead Salary in India
View more details
What Indbank Global Support Services employees are saying about work life
based on 6 employees
Monday to Saturday
Within city
Day Shift
Indbank Global Support Services Benefits
View more benefits
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