Operations Manager - Home Loans

Handled credit / processing / operation team pan Indian back-office operation

Hiring PEs pan India (Recruitment)

Training skills in terms of products , policy, process, and technology

Close monitoring of PEs reporting to office and ensure staff present on time

Improve and ensure quality of proposal

Supporting sales function across locations through PEs

Review performance of PEs

Improving monitoring TAT

Analysis of vendor report TAT and insights to improve the same.

Planning best utilisation of resources

MIS management

Daily / Weekly / Monthly reports to sales team with support of PEs across locations

Ensure 100% quality , compliance of Bank and audit.

Act as one point contact of all PE issues and co-ordinate inter department at Head office

Liaison with respective Indian Bank officials ,Vendors and sourcing partners to smooth drive support RAPC / Branch officials.