Senior Services Engineer , Managed Services

So, what s the role all about?

The Managed Operational Services Engineer is responsible for the remote support and maintenance of the NICE platforms at the customer site. The MOS Engineer will manage NICE related issues and outages in a timely manner and enhance the clients ability to maintain the NICE system. In addition, the MOS Engineer will assist with NICE projects, installations, and change management as required to support the customer s environment and infrastructure.

How will you make an impact?

Have you got what it takes?

Must have a minimum of 4+ years of proven experience with the following:
Experience working with voice and data networks in the capacity of design, implementation or project management.
Microsoft operating systems, Networking, SQL, Security and VoIP technology.
Telephony experience and certifications - TDM, VoIP and CTI - advantage.
Telephony Experience with most common PBX, Switch and ACD Vendors - Avaya, Nortel, Aspect, Siemens and Cisco - advantage.
CTI Experience with most common PBX, Switch, ACD and CTI vendors - Avaya Map-D, DLG, CV-LAN, AES (TSAPI), Nortel Symposium, Aspect Prospect, Portal, Contact Server (CMI), Siemens Call-Bridge, Cisco ICM, Genesys - advantage.
HP, MCSE, MCP certifications - advantage.
Certified on all NICE Systems solutions - advantage.

What s in it for you?

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 6240
Reporting into: Tech Manager
Role Type: Individual Contributor