Managed Services Delivery Services Architect

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Your day at NTT DATA

The Managed Services Delivery Services Architect is as seasoned subject matter expert, responsible for ensuring that all the service aspects during a complex transition and transformation project are fully covered and the solution can be successfully delivered in alignment with the service delivery capabilities of Managed Services (MS) and other involved parties. This role is accountable and responsible for setting up the service model by being involved in early Sales Engagement, Service Design and Service Transition processes.

What you'll be doing

Key Responsibilities: 

• Participates in complex deals during the pre-sales phase for service design consultancy.
• Review the commercial proposal and SoW to detect any flaw or misalignment with the MS delivery capabilities.
• Contributes to the service takeover strategy definition.
• Identifies current service issues with the incumbent service provider
• Defines the service aspects that need to be gathered during a due diligence.
• Determines the knowledge transfer strategy.
• Defines the quality acceptance criteria for the service transition.
• Ensures customer expectations will be met and aligned with the MS delivery capabilities including Monitoring, Patching, and Backup solutions.
• Adapts standard process when needed in order to cover customer requirements, always being aligned with the MS service delivery capabilities.
• Understands Customer Vital Business Functions and how MS assets will underpin them.
• Makes sure that customer business processes and end-to-end services are known and understood within the organization during the project lifecycle.
• Responsible for the service model documentation, which may include -
• Identifies current services issues with the incumbent service provider.
• Defines the service aspects that need to be gathered during a due diligence.
• Determines the knowledge transfer strategy.
• Defines the quality acceptance criteria for the service transition.
• Produces the Service Design Document, the key project deliverable in terms of service aspects and processes.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to work in line with best practice in complex environments and within tight time constraints.
• Ability to work under pressure within a fast-paced environment.
• Ability to build excellent working relationships with both internal and external stakeholders.
• Excellent communication and presentation skills.
• Ability to demonstrate conceptual technology knowledge.
• Seasoned ability to work with cross functional stakeholders (internal and external to the organization).
• Seasoned understanding of organizational products / service offerings.
• Ability to stay abreast of changing technology, best practices and industry trends.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Information Technology or related field.
• Relevant ITIL certifications preferred.
• Relevant industry / technical certifications are desirable.

Required Experience:

• Seasoned experience gained in a similar position, preferably gained within a global technology organization.
• Seasoned experience gained within an IT/ITIL based service management environment.
• Seasoned experience in Hosting and Managed Service Business.
• Seasoned experience in Public Cloud and/or PCI compliance environments.
• Seasoned experience in managing key accounts.

Workplace type:

On-site Working

About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.