Senior Technical Writer

• Looking for a Technical Writer to join our incadea Product Documentation team in Bangalore, India.

• You will be responsible for the creation of feature documentation, User Guides, Service Level Agreement (SLA) documentation, API documentation and release notes.

• You will work closely with developers, product owners, and other stakeholders

• To create and maintain high quality documentation that helps our customers understand our products and solutions.

• To keep up-to-date with product changes, customer use cases and support issues.

• To incorporate or address technical and peer review comments.

• To able to w ork proactively with project teams to ensure that all information is technically accurate, comprehensive a nd in compliance with documentation standards.

• Effectively manage documentation projects and deliver effective customer-focused documentation.

• Regular use of a content management system (CMS) to manage the lifecycle of technical documentation including draft, review, and publish phases.

• The use of our internal documentation tools including the publishing platform (online help) and issue tracking tool s .

Required Skills:

• Bachelor s degree in Computer Science, Engineering or equivalent preferred .

• Excellent writing , proofreading and communication skills.

• Experience in creating documentation for audiences with different levels of technical skill.

• Experience of minimum 4-5 years in user-centered product writing such as software, web or app based products.

• Experience using a structured approach to documentation, such as DIT A.

• Experience with XML - based authoring tools like Cosima Go (preferred) , Adobe Frame Maker, advanced MS Word skills and graphic editing tools like Snagit.

• Experience with ERP systems e.g. Microsoft Dynamics 365 Business Central .

• Team player and able to work independently with minimal supervision.

• Ability to learn quickly new technology, tools, and software applications.

• Excellent customer interaction skills.

• Experience working on Microsoft TFS for project management will be an added benefit.

• Experience creating technical informative How-to-use videos is an advantage.