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Service Consultant
Incadea
posted 11mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Incadea India is looking for Service Consultant to join our dynamic team and embark on a rewarding career journey
- Customer Relationship Management:Build and maintain strong relationships with clients or customers.Act as the main point of contact for client inquiries, concerns, and feedback.Ensure a high level of customer satisfaction through effective communication and problem resolution.
- Product/Service Knowledge:Develop a deep understanding of the company's products or services.Provide detailed information about products or services to clients.Stay informed about industry trends and updates.
- Consulting and Advisory:Analyze clients' needs and provide appropriate solutions or recommendations.Offer expert advice on how clients can best utilize the company's products or services.Identify opportunities for upselling or cross-selling based on client needs.
- Communication:Communicate effectively with clients, both verbally and in writing.Prepare and deliver presentations or training sessions to clients.Keep clients informed about any relevant updates or changes.
- Problem Solving:Address and resolve client issues or concerns in a timely and efficient manner.Collaborate with internal teams to ensure prompt resolution of client issues.Proactively identify potential problems and work to prevent them.
- Sales Support:Collaborate with the sales team to identify new business opportunities.Provide support in the sales process, including preparing proposals and presentations.Assist with client onboarding and orientation.
- Documentation:Maintain accurate and up-to-date records of client interactions and transactions.Prepare reports on client activity, feedback, and performance.
- Continuous Improvement:Provide feedback to the company based on client interactions to contribute to process improvements.Stay updated on industry best practices and incorporate them into the service delivery process.
- Cross-Functional Collaboration:Collaborate with other departments, such as sales, marketing, and product development, to ensure a unified client experience.Share insights and feedback from clients with relevant teams to drive improvements.
- Goal Achievement:Meet or exceed performance goals and targets, such as client satisfaction metrics, sales targets, or other key performance indicators.
Employment Type: Full Time, Permanent
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People are getting interviews at Incadea through
People are getting interviews through
(based on 1 Incadea interview)
Campus Placement
100%
Low
Confidence
?
Low Confidence means the data is based on a small number of responses received from the candidates.
What people at Incadea are saying
Service Consultant salary at Incadea
reported by
8
employees
with 2-7
years exp.
₹3.8
L/yr - ₹7.2
L/yr
15%
less
than the average Service Consultant Salary in India
View more details
What Incadea employees are saying about work life
based on 23 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Incadea Benefits
Health Insurance 
Soft Skill Training 
Team Outings 
Work From Home 
Cafeteria 
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