Application Support Manager - IT (6-14 yrs)

- To resolve day-to-day production support issues for a number of distributed applications that supports business specially on Collection side

- To ensure that the issues/ service requests are closed within the TAT to the satisfaction of requester

- To provide business solutions

- Incident and problem management

- To update key control systems according to procedure and in a timely manner

- To create and update \"run book\" documentation for the supported applications as required

- To participate and perform UAT/SIT

- To plan and execute DR drills for the business applications

- To able to prepare, execute and monitor SOPs

- Vendor liaison & SLA management

- To satisfy audit & compliance requirements