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3 IMCS Group. Jobs

Associate - Chat Support - Non Voice Process (0-1 yrs)

0-1 years

Delhi ncr, Noida, Ghaziabad

Associate - Chat Support - Non Voice Process (0-1 yrs)

IMCS Group.

posted 1mon ago

Job Role Insights

Fixed timing

Job Description

Title : Customer Support Associate

Position Summary :

Customer Support Associates are responsible for handling emails or chats from customers and Call back regarding a variety of requests around product and services. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied. Specialists require in-depth knowledge of the products or services being rendered, great communication skills and customer handling skills. The ability understand customer requirement is also essential. Demonstrated success in customer service is required.

Duties and Responsibilities :

- Answers inquiries by clarifying desired information; researching, locating, and providing information.

- Determines requirements by working with customers.

- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

- Fulfils requests by clarifying desired information, ensuring highest standards at all times.

Education Requirements : Graduates/Under Graduates

Experience Requirements :

- Good written Communication and Typing Proficiency

- Ability to speak and understand English and Hindi. Ability to write, read and speak English to suit business need.

- Basic Email & Chat Etiquettes.

- Decision Making, numerical ability & logical reasoning.

- Customer Focus and Being Attentive


Functional Areas: Other

Read full job description

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What people at IMCS Group. are saying

What IMCS Group. employees are saying about work life

based on 98 employees
80%
98%
79%
76%
Strict timing
Monday to Friday
No travel
Night Shift
View more insights

IMCS Group. Benefits

Work From Home
Job Training
Free Transport
Free Food
Team Outings
Soft Skill Training +6 more
View more benefits

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Associate - Chat Support - Non Voice Process (0-1 yrs)

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1mon ago·via updazz.com

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