Executive - Chat Support (0-1 yrs)

Roles & Responsibilities:

- As a customer support executive, you will be responsible to interact with customers to provide and process information in response to inquiries, issues and requests.

- Respond to requests through chats for information in a timely, professional and positive manner to develop strong customer relations.

- Deep dive into actual issues/concerns raised by users and liaise with internal teams to find a resolution.

- Provide information about our product/service.

- Respond promptly to customer needs and solicit customer feedback to improve service.

- Identify problems and causes; analyses and generates best alternative solutions; makes timely, sound, and appropriate decisions

We are looking for individuals who have the following skillset:

- Excellent verbal and written communication skills

- Adaptable and flexible

- Collaboration and interpersonal skills