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Technical Applications Scientist
Illumina
posted 3hr ago
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Flexible timing
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Job Description
As an Illumina Technical Applications Scientist you would provide expert technical advice and troubleshooting assistance to customers, channel partners and internal teams across Illumina s products including Library Prep, Sequencing Instruments, Analysis Software and MicroArray products. Serves as customer contact on technical and service-related problems.
As a member of the AMEA Service and Support Team you will represent Illumina in our after-sales support and will be expected to maintain a high standard of professional customer service.
Tasks and
- Quickly and accurately answer technical questions
- Professionally, efficiently and conclusively triage, troubleshoot and resolve customer complaints
- Assist customers with design and interpretation of Microarray and Next-Generation sequencing experiments
- Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customers
- Triage and dispatch issues requiring field support to Illumina or official Channel Partner Engineers and Applications Scientists
- Log and manage customer issues using Illumina s issue-tracking database
- Manage and drive cases to ensure appropriate and timely action and resolution
- Conduct web based product trainings and application seminars for Illumina customers
- Provide oversight and feedback on channel service operations
- Reports problems trend, reagent and product quality issues to Regional/Global Product Support
- Performs additional duties as needed
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.
Preferred Education:
- Ph.D./ M.S or B.S. plus 2+ years relevant lab experience in molecular biology, genetics or related field.
Preferred Experience:
- Hands-on laboratory experience using, developing or troubleshooting a wide range of molecular biology protocols such as PCR, Next Generation Sequencing, and/or Microarray technologies is a plus
- Experience in library preparation and optimization or troubleshooting
- Prior commercial experience with channels and distributors is a plus
- Excellent analytical, problem solving and interpersonal skills required
- Outstanding written and verbal communication and training skills a MUST
- Experience working in any service role desired
- Experience working with distributors in the Asia Pacific, Middle East or Africa region is a plus
- Must be willing to travel up to 20%
Employment Type: Full Time, Permanent
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Flexible timing
Rotational Shift
Within city
Day Shift
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