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Safety Operations Specialist
Roblox
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Coordinate and handle incident response activities including documentation, virtual command structure, and multi-functional partners. This may include presenting quickly and expertly with organization and company leadership.
- Work collaboratively with global Critical Harms Intelligence Analysts and Operation Specialists to identify key Subject-Matter expertise points.
- Collaborate with other multi-functional teams to implement process improvements, resolve problems, triage critical issues, build knowledge, and facilitate the steps required to eliminate future incidents.
- Be part of a 24/7 global team of dedicated safety professionals which requires on-call shifts including rotational weekends and after-hours work.
- Potentially be exposed to sensitive user-generated content that some may find offensive or upsetting.
- Proven experience in incident and escalation management, preferably in a content safety field/related industry.
- Proven experience independently prioritizing and prioritising challenging urgent risks, and handling them efficiently.
- Strong program management skills, with experience building and optimizing workflows to include automating manual processes.
- Experience using data to lead decision-making and monitor success, including the ability to develop and apply SQL/Python queries.
- Collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces, across time zones.
- Bachelors degree in business, operations, or a related field, or equivalent experience.
- A Proactive Problem Solver : You anticipate potential problems and take proactive and decisive action to solve them.
- Innovative: You proactively identify emerging risks and execute on out-of-the-box ideas to achieve goals.
- Analytical: Excited to investigate large, ambiguous problems and measure the problems and the solutions.
- Team-oriented: You lift up your peers and find ways to make the team stronger.(3-5 sentences about the team and role. Remember to add who the candidate will report to.)
Employment Type: Full Time, Permanent
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based on 5 employees
Flexible timing
Monday to Friday
Within city
Night Shift
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