Director Operations (RCM) - US Healthcare with IKS Health

Director Operations:

Who are we looking for?
We are looking for candidates with US Healthcare experience and strong leadership skills for the Delivery Leader role.

• Should be a Graduate with total 13+ years of experience of which minimum 8+ years experience should be in US Healthcare (Preferably on the provider side of business).
• Experience is required in Prior Authorization OR AR OR Payment Posting.
• Experience in leading & managing teams of 50+ people.
• Experience in managing all aspects of the delivery function including operations management, P&L Management, Client Management and People Management is required.
• Excellent verbal and written communication skills in English
• Candidate with excellent aptitude, highly adaptable and willingness to learn
• Open to Travel Domestic & International as applicable
• M.B.A or Post Graduate qualification in Operations, Finance, Healthcare Management, International Business and General Management would be an added advantage.

Location: Navi Mumbai (Airoli) & Hyderabad (Uppal)

US Healthcare experience is a must

Financials

● Own achieving profitability/ Operating Efficiency targets for account / assigned function(s)

● Ensure timely preparation and validation of monthly invoice

● Forecast IKS Revenue, Costs and Headcount for signed SOWs

● Manage to the contract (including scope creep, support contract renewals).

Deliver to the SOW(s)

● Drive teams to achieve agreed SLA / Metrics by optimal use of resources, review & execution of identified action plans & team performance reviews

● Adherence to defined Quality norms & identify process issues impacting delivery or client business

● Proactively identify areas of improvement in overall performance and direction to direct reportees on delivery Course Correction (Analyze business metrics trends, potential issues & escalations, Client feedback & business strategy / goals)

● Embrace escalations and identified opportunities from clients / Client Services / or market leader. Run toward smoke as if you were literally on fire. Track smoke on a monthly basis. Fix the root cause of the issues

● Raise the bar of engagement & delivery to come across as a partner rather than a vendor

● Become a healthcare / RCM expert thus enable value conversations with Clients down to any depth

● Manage VOC & Customer Satisfaction for the account through governance and timely detection and prevention of issues while aligning with the client business objectives.