Quality Director

About IKS Health

IKS Health enables the enhanced delivery of exceptional healthcare for todays practicing clinicians, medical groups and health systems. Supporting healthcare providers through every function of the patient visit, IKS Health is a go-to resource for organizations looking to effectively scale, improve quality and achieve cost savings through integrated technology and forward-thinking solutions. Founded in 2007, we have grown a global workforce of 14,000 employees serving over 150,000 clinicians in many of the largest hospitals, health systems, and specialty groups in the United States.

IKS Health revitalizes the clinician-patient relationship while empowering healthcare organizations to thrive. We take on the chores of healthcare spanning administrative, clinical, and operational burdens so that clinicians can focus on their core purpose: delivering great care. Combining pragmatic technology and dedicated experts, our solutions enable stronger, financially sustainable enterprises. By bringing joy and purpose back to medicine, were creating transformative value in healthcare and empowering clinicians to build healthier communities.

Vision:

Healthier Communities, Happier Clinicians, Thriving Organizations, Successful Healthcare for All.

Mission:

Our mission is to enable the efficient delivery of excellent care. We will deliver on this promise in a manner that makes it a joy for all to work with us; becoming the trusted partner that ensures financial success for our clients and healthier populations in our communities.

Our Values:

Navigate opportunities and obstacles with speed and certainty

Embed insight and capability in our people, processes and technology

Relentlessly pursue innovation and excellence

Foster human connections and collaboration

What We Do

Revenue Optimizations Services:Our purpose built Revenue Optimization Services reduces administrative burden, maximizes revenue and enables growth at scale while using a variable cost model. Delivered using a technology led platform we transform revenue cycle management, prevent denials, facilitate the patient-provider care journey and maximize contract utilization.

Clinical Support Solutions:

Our Clinical Support Solutions help providers deliver better clinical outcomes, more efficient care, reduce clinician burnout and lower medical costs, resulting in improved physician and patient satisfaction as well as increased enterprise value. All of this while restoring the primacy of the physician-patient relationship in the exam room & beyond.

Value Based Care:

As insurance reimbursement models move towards paying for outcomes, managing population health holistically becomes more important for provider enterprises. Our value-based care solutions allow provider enterprises to succeed across the spectrum of risk by building a patient-centric, provider-led delivery model that coordinates care across the continuum and delivers better clinical, operational and financial outcomes.

Digital Health Solutions:

Our Digital Health Solutions are a robust platform that delivers data-driven value and expertise across the care continuum. It enables provider enterprises to leverage the full potential of their technology assets by helping them build, enhance, maintain and support these critical parts of their IT infrastructure. From a Unified Data Platform to Robotic Process Automation and creating bespoke technology solutions, IKS Healths Digital Health Solutions help solve some of provider enterprises biggest challenges.

Tech Engineering:

Our Tech Engineering is dedicated to crafting cutting-edge software products and shaping digital customer experiences through our next-generation Care Enablement Platform. Our focus spans across various domains within technology, offering a diverse range of opportunities in Technical Program Management, Software & Product Engineering, Enterprise Architecture, Service Engineering, Interoperability, Test & Process Automation, Data Engineering, Data Science, BI Reporting, and Data Analyticsall hosted on the cloud. Our commitment lies in harnessing the latest advancements in technology to create solutions that transcend traditional boundaries, fostering a dynamic ecosystem where technology intersects seamlessly with healthcare to drive positive change.

10 Reasons Why You Will Have A Great Career At IKS

#WeAreIKS

Our care enablement platform enables care transformation across the patient journey.

1 We Are Mission - Driven: We enable clinicians to focus on delivering great care to their patients by enabling their clinical and administrative operations as a trusted partner.

2 We have a Bold Vision: We aim for successful healthcare for all through healthier communities, happier clinicians and thriving organizations.

3 We are Global: We have a global working culture across 3 continents.

4 We have a culture of Community!: At IKS, our communities support each other to achieve their goals in pursuit of our mission and vision.

5 We Empower Leaders: We empower leaders, celebrate success and leverage failure in our quest for excellence and innovation.

6 We Deliver Client Impact at Scale: We listen to our customers and co-create pragmatic, scalable solutions that deliver business outcomes and tangible value to clients.

7 We Are Learners At Heart: We impart knowledge and capability to embed insight in our people, processes and technology.

8 We Are Curious: We identify trends and push the boundaries of possibility to discover new avenues of innovation and excellence.

9 We Strive for Excellence: We strive to create extraordinary solutions by integrating the best of people and technology to deliver excellence to clients.

10 We are Agile: We adopt an outside-in approach, keeping an open mind, and navigate opportunities with speed and certainty as one organization.

Position: Quality Director

Grade: 7

Reporting To: Associate Vice President / Vice President - Quality

Department: Quality

Shift Timing: 5:00 PM to 2:00 AM / 6:00 PM to 3:00 AM

Profile Description:

The role is responsible for ensuring total quality management of all Revenue Cycle Services for a client(s). This role shall also build a strong culture of operational excellence across the assigned books of business.

Key Responsibilities:

Process:

• Develop and deploy a best in class Service Quality framework to drive higher performance on
  key business metrics in revenue cycle management
• Ensure standardization of Service Quality practices across the projects to drive measurable,
  repeatable and predictable operations
• Ensure calibration of Service Quality and leverage data-driven analysis for process
  improvements
• Be proactive in identifying process level gaps and lapses and set up early warning
  systems/methods to enable on time course correction.
• Manage, oversee and support Internal Staff Development, Quality Management and
  Organization Development
• Support Organizations drive of enhancing delivery by assuming a leadership role in
  transformation to a Quality Organization
• Promoting and Drive a culture of Quality Achievement and Performance Improvement
  throughout the Assigned Accounts
• Enabling strong Data Driven Organization Model
• Deployment of continuous improvement activities through Kaizen and Six Sigma
  Methodologies
• Effectively interact with Delivery Teams to maintain process adherence and help bringing
  improvements
• Working with training, hiring and transition Teams to establish input quality requirements
• Formulate and manage the development and implementation of Quality Goals.
• Setting QA Compliance objectives and ensuring targets are achieved
• Assessing the service delivery quality against customer requirements
• Agreeing standards and establishing clearly defined quality methods for staff to apply
• Setting up and maintaining controls and documentation procedures
• Liaising with customers, auditors and internal delivery stakeholders to ensure the execution
  of corrective action compliance with customers specifications
• Establishing standards of service for customers or clients
• Conducting increasingly sophisticated analytics to drive performance and recommend
  process improvements and controls to improve service delivery.

People:

• Responsible for making quality a core part of everyone's daily job.
• Constantly improving the quality of services via performance improvement, technology,
  training and upskilling and other methods.
• Responsible for the Engagement, Development & Management of the Team Managers and
  Quality Experts
• Drive employee engagement initiatives and optimize attrition levels in the team

Client:

• Work with clients closely to establish quality framework for the account
• Act as a single point of contact for all quality related conversations with the client
• Assume end to end ownership of managing all quality related escalations from the client
• Present Quality insights to the client on a periodic basis

Financial:

• Ensuring the highest possible delivery quality at the lowest total cost of ownership. In other
  words, optimize the cost of quality for the account.
• Report out all process deviations and process control lapses to quality and operations
  leadership to ensure high quality of outcome as seen by the client

Qualifications:

• Graduate in any stream is a must
• Graduate in Engineering / Post Graduation in Statistics / Mathematics would be preferred

Role Prerequisites:

• Minimum 10+ years and above experience in AR, PP, Billing OR EV/BV is a must which
  includes a preferred minimum 5+ years of experience in transactional quality/ service quality
  teams.
• Six Sigma Green Belt OR Black Belt certification would be preferred.

Functional Competencies:

• Knowledge of the US healthcare industry and RCM function would be mandatory
• Working Knowledge of the 7 Quality Tools is mandatory
• Good Feedback and Coaching Skills
• Good Interpersonal & Communication Skills
• Detail Orientation
• Excellent stakeholder management skills-Ability to interact with senior leadership/clients and
  manage expectations effectively
• Ability to handle global or multi-location teams and customer projects.
• Ability to deliver high impact amid complexity, ambiguity and competing priorities
  independently
• Consultative Skills

Behavioural Competencies:

• Accountability
• Team Work
• Communication
• Customer Centricity
• Developing Others
• Impact and Influence
• Analytical Ability
• Leading Change