Director - Business Intelligence

Profile Description:

This role of a Portfolio Leader would be to lead a team of BI Professional and help transform information & data into insights and thereby enable data based decision support for operations leaders to improve cash outcomes. The role will also focus on Cost Optimization and Client Management.

Key Responsibilities:

Process:

• Monitor the SLAs and update the stakeholders proactively on the trends
• Responsible for identifying gaps in the metrics defined by the team and identifying trends within data sets
• Identifying cash escalations / Global issues and resolving them with the Operations and Client to accelerate cash.
• Identify new use cases for statistical modeling and Automations
• Responsible for client & C suite facing reports & metrics to drill down analysis and automation
• Identify Key Improvement Area providing domain specific updates and Monitor current cash trend and forecast cash using business intelligence tools
• Manage all reporting activities for all key business metrics for internal and external customers ensure delivery of accurate reports on time every time
• Provide deep dive data analysis and insights on sub optimal performance on key RCM metrics
• Manage ad hoc requests for RCM and enterprise level metrics analysis and reports from leadership and operational stakeholders
• Engage in new transitions to set up seamless reporting systems

People:

• Support and Improve Performance through tracking, feedback and Coaching
• Accountable to check attrition within the team through timely identification and retention of probable exits in the team
• Ensure an engaged and motivated workforce through timely appreciations and reward mechanisms
• Ensuring a Learning culture through 100% Training program coverage for members in the Team. Develop the skills of the BI team through continuous training and skill development workshops
• Support and manage your team’s project priorities, deadlines, and deliverables.
• Ensure 100% compliance of the BI/MIS team to all applicable compliance requirements
• Updates and maintains own expertise, shares this with colleagues and contribute to a positive work environment

Client:

• Schedule monthly collaboration meets with team and Operations process updates, key metrics, cash dip analysis and Ad Hocs analysis requests.
• Engage with client leadership, understand their business requirements and aim to resolve those through data reporting and analytics – ex: identify shift in patterns of coding patterns for providers, looking at billing practices and revenue integrity, run under/over payment reports (Margin Only)
• Manage conflicting priorities and working relationships effectively
• Client MBR reporting
• Set-up process KPI reporting systems for new clients

Financial:

• Constantly look for and execute report automation opportunities to achieve cost reduction and accuracy improvement
• Support small to medium complexity automation of processes in service delivery

Qualifications:

• Graduation in any stream is a must.
• Post Graduate in Business Administration/Analytics/Engineering OR Statistics would be preferred

Role Prerequisites:

• Overall experience of 7 to 10 years is a must out of which one should have a minimum of 4 years of experience in handling reporting & analytics.
• A relevant experience of 5+ years in the US healthcare RCM is a must (Only for Margin)
• 3 plus years of experience in managing a team of reporting analysts is a must

Functional Competencies:

• Strong inclination towards numbers, excel spreadsheets, formulae, queries & S/W applications would be a must
• Knowledge across any RCM function (Only for Margin)
• Experience and Knowledge of Project Management would be preferred
• Certification in statistics and data science would be preferred
• Excellent Communication Skills
• Detail Orientation
• Excellent Stakeholder Management skills - Ability to interact with senior leadership/clients and manage expectations effectively
• Ability to deliver high impact amid complexity, ambiguity and competing priorities

Behavioural Competencies:

• Team Work
• Communication
• Customer Centricity
• Achievement Orientation
• Developing Others
• Impact & Influence
• Analytical Thinking