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115 Ihg Group Jobs

Duty Manager | Holiday Inn New Delhi Aerocity

2-3 years

New Delhi

1 vacancy

Duty Manager | Holiday Inn New Delhi Aerocity

Ihg Group

posted 1d ago

Job Role Insights

Flexible timing

Job Description

Travel is a journey. We help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we d love to give you a warm welcome to the Holiday Inn family.

Duties and responsibilities:

Financial returns:

  • Monitor departmental budget and control expenses.
  • Promote room up selling and suggestive selling
  • Monitoring and effective control of on rebates and rate checking.
  • Perform/assist effective night auditing function to ensure accuracy of financial reports

People:

  • Manage day to day staffing requirements, plan and assign work, and establish performance and development goals for employees. .
  • Educate and train all employees in compliance with governmental and safety regulations.
  • Provide on the job trainings to the staff to improve their efficiency guest handling skills.
  • Promote teamwork and quality service through daily communication and coordination with other department.

Guest experience:

  • Understand and respond to guests needs and ensure a high level of guest satisfaction.
  • Responsible for the upkeep of Duty Manager log and front office reports.
  • Ensure major guest feedback and preferences are recorded and review it on a daily basis.
  • Communicate with all hotel departments to stay informed of guest needs and ensure timely responses to requests.

Responsible business:

  • Act as a Emergency Response Team Director in case of need to ensure safety of Guest and Employees of the hotel.
  • Constantly observe the guests movements at the hotel lobby and report/ respond to any unusual activities to minimize risk of theft, crime and other hazards.

Accountability:

Supervise the Front office department to ensure guest satisfaction and safety.

Qualifications and requirements:

Bachelor s degree in Hotel Management or equivalent.

2 -3 years of Experience in Front Office operations including supervisory level.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

How do I deliver this

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

  • True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
  • True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
  • True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
  • True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There s so much more to the job than we can capture here. It s simply about creating great experiences, doing the right thing and understanding people

What we offer :

We ll reward all your hard work with a great work environment and benefits - including but not limited to FB Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development, and advancement opportunities across the globe.

Join us and you ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

At IHG Hotels Resorts, we are proud to be an equal opportunity employer. IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regard to an individuals, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Travel is a journey. We help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we d love to give you a warm welcome to the Holiday Inn family.

Duties and responsibilities:

Financial returns:

  • Monitor departmental budget and control expenses.
  • Promote room up selling and suggestive selling
  • Monitoring and effective control of on rebates and rate checking.
  • Perform/assist effective night auditing function to ensure accuracy of financial reports

People:

  • Manage day to day staffing requirements, plan and assign work, and establish performance and development goals for employees. .
  • Educate and train all employees in compliance with governmental and safety regulations.
  • Provide on the job trainings to the staff to improve their efficiency guest handling skills.
  • Promote teamwork and quality service through daily communication and coordination with other department.

Guest experience:

  • Understand and respond to guests needs and ensure a high level of guest satisfaction.
  • Responsible for the upkeep of Duty Manager log and front office reports.
  • Ensure major guest feedback and preferences are recorded and review it on a daily basis.
  • Communicate with all hotel departments to stay informed of guest needs and ensure timely responses to requests.

Responsible business:

  • Act as a Emergency Response Team Director in case of need to ensure safety of Guest and Employees of the hotel.
  • Constantly observe the guests movements at the hotel lobby and report/ respond to any unusual activities to minimize risk of theft, crime and other hazards.

Accountability:

Supervise the Front office department to ensure guest satisfaction and safety.

Qualifications and requirements:

Bachelor s degree in Hotel Management or equivalent.

2 -3 years of Experience in Front Office operations including supervisory level.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

How do I deliver this

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

  • True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
  • True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
  • True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
  • True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There s so much more to the job than we can capture here. It s simply about creating great experiences, doing the right thing and understanding people

What we offer :

We ll reward all your hard work with a great work environment and benefits - including but not limited to FB Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development, and advancement opportunities across the globe.

Join us and you ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

At IHG Hotels Resorts, we are proud to be an equal opportunity employer. IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regard to an individuals, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.


Employment Type: Full Time, Permanent

Read full job description

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What people at Ihg Group are saying

3.4
 Rating based on 11 Duty Manager reviews

Likes

It is a small property which means less work pressure.

    Dislikes

    Nothing new to learn. Management policies keep changing as per the CEO's requirements. Appraisal & increment of 6% after working for a year. Bad food quality for staff. Quality of uniform and shoes provided is really poor. Join this place only if it is the last option available.

    • Salary - Bad
      +5 more
    Read 11 Duty Manager reviews

    Duty Manager salary at Ihg Group

    reported by 34 employees with 4-10 years exp.
    ₹2.5 L/yr - ₹7.4 L/yr
    At par with the average Duty Manager Salary in India
    View more details

    What Ihg Group employees are saying about work life

    based on 566 employees
    66%
    49%
    58%
    89%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Ihg Group Benefits

    Cafeteria
    Free Food
    Free Transport
    Health Insurance
    Job Training
    Soft Skill Training +6 more
    View more benefits

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