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Premium Employer

Ihg Group

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3.9

based on 575 Reviews

148 Ihg Group Jobs

Front Office Associate

InterContinental Hotels Group (India) Pvt. Ltd

3.9

based on 575 Reviews

0-3 years

Hyderabad / Secunderabad

1 vacancy

Front Office Associate

Ihg Group

posted 3d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Front Desk Training Swift Payments

Job Description

A little taste of your day-to-day:

Every day is different, but you ll mostly be:

Kicking off truly memorable guest experiences with the warmest of welcomes

Acknowledging IHG Rewards Club members and returning guests in person or over the phone

Taking, managing, and receiving payments for guest bookings

Making the check-in and check-out process feel swift and seamless

Staying one step of our guests needs to anticipate requests and offer tailored recommendations

Being our guests trusted contact - helping with everything from bill issues to restaurant recommendations

What We need from you:

Communication skills - guests will need to come to you with concerns as well as compliments, so you ll be easy to talk to

Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

Fluency in the local language - extra language skills would be great, but not essential

Literate and tech-savvy - you ll need a good grasp of reading, writing, basic maths and computer skills

Employment Type: Full Time, Permanent

Read full job description

Ihg Group Interview Questions & Tips

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What people at Ihg Group are saying

2.4

Rating based on 6 Front Office Associate reviews

Anonymous · Food, Beverage & Hospitality in Kolkata

Likes

I am working for holiday inn express Kolkata , working culture is good staff's are supportive of same level .

Salary - Good

+1 more

Dislikes

The managers are really bad in nature infront of auditor they act really well but behind the they just find their own comfort hampering all the junior staff's, they totally non supportive. They force staff to write good review regarding their hotel in online Shekhar Nigam Front office manager act more like a boss rather than a leader have zero leadership qualities