Associate Product Success Specialist

You will be responsible for resolving cases which are escalated from Service Delivery Teams through the defined process. You will also take responsibility of resolving long pending support cases which are delayed beyond one week. You will also be responsible for initiation of special internal projects, training existing team members and develop process documentation for new features and functionalities primarily for G3 RMS. You will contribute to the quality of the system data, system forecasts and decisions, thereby

Contribute to client retention.

What you ll be doing...

What you ll bring to us Save

Who we are....

Passionate people. Loyal clients. Leading solutions.

With a rich culture of creative collaboration and professional growth, IDeaS team members build successful careers with us.

IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we re working, our teams come together to create leading revenue management solutions that accelerate our clients growth through revenue optimization.

We Support Who You Are .

As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.

At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.

Additional Information:

To qualify, applicants must be legally authorized to work in [ India ], and should not require, now or in the future, sponsorship for employment visa status.

All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.

Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.

Resumes may be considered in the order they are received.

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