Customer Retention Manager

Roles and Responsibilities

• Manage customer retention through effective communication, issue resolution, and process improvements.
  
• Identify and prioritize high-risk customers for retention efforts to minimize churn rates.
  
• Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.
  
• Develop and implement strategies to increase renewal rates by identifying opportunities for upselling/cross-selling products/services.
  
• Analyze data to track key performance indicators (KPIs) related to customer retention, such as churn rate, average tenure, etc.
  

Desired Candidate Profile

• 0-2 years of experience in BPO or call center environment with a focus on outbound sales or customer retention.
  
• Strong understanding of Renewals process and Voice Processing skills are essential.
  
• Ability to work effectively in an fast-paced environment with multiple priorities under tight deadlines.
  

GRADUATE MANDATORY

AGE LIMIT 30

GOOD COMMUNICATION IN ENGLISH

GOOD THOUGHT PROCESS

SHOULD BE OKAY WITH 100% VOICE PROCESS

WEEK-OFF : 5 DAYS WORKING 2 DAYS OFF

MEET : SIMRAN KAUR MAAL

MAIL ID : SIMRAN.MAAL@EXT.ICICILOMBARD.COM