ICICI Lombard - Agency Manager (2-5 yrs)

About the Role:

- ICICI Lombard General Insurance Company Limited, a leading private general insurance company in India, is seeking a dynamic and results-oriented Agency Manager to join our team in Vadodara.

- In this role, you will play a pivotal role in driving the growth of our agency channel and ensuring customer satisfaction.

Key Responsibilities:

Agency Development:

- Recruit, train, and develop a high-performing team of insurance agents.

- Mentor and coach agents to enhance their product knowledge, sales skills, and customer service abilities.

- Establish and maintain strong relationships with agents to foster loyalty and collaboration.

Business Growth:

- Set and achieve ambitious sales targets for the assigned territory.

- Develop and implement effective sales strategies to drive business growth and market penetration.

- Analyze market trends and customer needs to identify new opportunities and adjust sales strategies accordingly.

Customer Focus:

- Prioritize customer satisfaction and ensure timely resolution of customer queries and complaints.

- Promote a culture of excellent customer service among the agency team.

- Build strong relationships with customers to foster long-term loyalty.

Operational Excellence:

- Oversee day-to-day operations, including policy issuance, renewals, and claims processing.

- Ensure compliance with all regulatory requirements and company policies.

- Utilize CRM tools to track and manage sales activities and customer interactions.

Team Management:

- Lead and motivate the agency team to achieve peak performance.

- Provide regular feedback and performance reviews to foster professional growth.

- Foster a positive and collaborative work environment.

Qualifications:

- Proven track record in insurance sales and distribution, particularly in motor, health, or other general insurance products.

- Strong interpersonal and communication skills, with the ability to build rapport and influence others.

- Excellent organizational and time management skills.

- Proficiency in Microsoft Office Suite and CRM software.

- A Bachelor's/master's degree in business, Finance, Marketing, or a related field.

- A valid driver's license