Credit Manager

Essential Services : Role & Location fungibility

At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature.

About the Role

As a Credit Manager, you will manage a team of credit managers engaged in credit evaluation and credit underwriting of various loan products for customers across retail, agri, business banking, and small and medium enterprises. In the process of credit evaluation, you and your team will get an opportunity to capture the diverse 360-degree banking needs of the customers and recommend suitable products and services in line with customer needs. The credit team is responsible for credit evaluation of loan products such as personal, mortgage, vehicle, credit card, working capital, enterprise credit, and business loans. ICICI Bank follows the principle of Fair to Customer and Fair to Bank. In this process, you and your team will work closely with the relationship teams responsible for customer engagements. ICICI Bank follows a single-point credit evaluation covering all credit requirements of the customers to offer superior service. Mentoring the team of Credit Managers in capturing the 360-degree needs of the customer and driving service standards in all their engagements is a crucial responsibility. The Credit and Policy team offers a unique experience to Area Credit Managers for evaluating and underwriting across the spectrum of loan products and managing a portfolio.

Key Responsibilities

• 360° Customer Credit Assessment: Drive the 360-degree assessment of the customers through the Credit Managers in the defined micro-markets to holistically capture the customer's banking needs over and beyond credit requirements.
• Service Delivery: Ensure best-in-class customer experience in all the engagements of Credit Managers. Constantly mentor and guide the Credit Managers on the service delivery.
• Process Compliance: Make sure the underwriting process is within established guardrails. Keep monitoring loan utilisation, repayment capacity, loan covenants, and compliance. Approve credit appraisal notes within your financial limit in line with the Banks framework.
• Portfolio Management: Management of the assigned portfolio through improved disbursement with a key focus on quality.
• Collaboration: Work closely with relationship teams, legal teams, technical valuation teams, field investigation and risk teams, and other internal teams.
• Ground Sensing: Regularly track market factors, indices, policies, and regulations. Identify their impact on the credit portfolio.

Qualifications & Skills

• Educational Qualification: MBA, chartered accountants & graduates with relevant work experience in the area of credit management across industries.
• Communication skills: Good oral and written communication skills.
• Financial Understanding: An understanding of the balance sheet, cash-flow statements profit & loss accounts and other financial parameters of the clients.
• Regulation Awareness: The ability to gauge the impact of policies, rules, and regulations on the portfolio.
• Risk Mitigation: Conceptual understanding of risk and risk mitigation strategies.
• Hands-on Credit Knowledge: Credit underwriting, credit appraisal, finance, risk, and audit-related experience will be preferred.

About the Business Group

ICICI Banks Retail Banking Group serves customer segments consisting of individuals, self-employed professionals, SMEs, proprietors, government, and retail institutions. With more than 6,500 branches across the country, our relationship team is dedicated to serving customer needs with a 360-degree approach. ICICI Bank has a unique bouquet of digital solutions covering the diverse banking needs of customers. To facilitate a seamless customer banking experience, we have adopted the ICICI Stack approach. It covers a complete range of banking services from bank accounts, payments, banking transactions, and credit cards to personal, mortgage, vehicle loans, and business solutions.

The Credit and Policy Group (CPG) is responsible for credit evaluation and underwriting of customers being served by the Retail Banking Group. CPG also formulates policies for various loan products and continuously looks for opportunities to simplify processes in order to serve customers seamlessly.