Manager, Architecture End User Computing / M365

Key Responsibilities:

• Lead and manage a team of IT professionals responsible for EndUser Computing, M365, and Device Management.

• Oversee the deployment, configuration, and maintenance of end-user devices, including desktops, laptops, and mobile devices.

• Ensure the efficient management and administration of Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive.

• Develop and implement strategies for device management, including software updates, security patches, and compliance.

• Collaborate with other IT teams to ensure seamless integration and support of end-user devices and services.

• Monitor and analyze system performance, identifying and addressing any issues or areas for improvement.

• Provide technical guidance and support to team members, fostering a culture of continuous learning and development.

• Stay up-to-date with industry trends and best practices, ensuring the organization remains at the forefront of technology advancements.

• Manage vendor relationships and contracts related to end-user devices and services.

• Develop and maintain documentation for processes, procedures, and configurations.

Qualifications:

• Bachelors degree in Computer Science , Information Technology, or a related field.

• Minimum of 7 years of experience in IT, with at least 3 years in a leadership role.

• Strong technical knowledge of EndUser Computing, Microsoft 365, and Device Management.

• Experience with device management tools such as Intune, SCCM, or similar.

• Excellent leadership and team management skills.

• Strong problem-solving and analytical abilities.

• Excellent communication and interpersonal skills.

• Ability to work effectively in a fast-paced, dynamic environment.

• Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert, or similar are a plus.

Preferred Skills:

• Experience working in a global organization.

• Knowledge of ITIL processes and best practices.

• Experience with automation and scripting (PowerShell, Python, etc.).