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Global Service Manager
Sandoz
posted 29d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Own CMDB and be accountable for its consistency
- Process owner for implementing, populating Consistent Data and maintaining the life cycle of CMDB
- Ensure all functionalities and integration points for CMDB update are working in tandem
- Brings about SIP involving automation that validates and updates the changes in the CMDB data consistent to changes in the Enterprise
- Responsible for governance related to CMDB including reporting, compliance and availability
- Performs Root Cause Analysis for any inconsistency introduced and work to correct the source for future usage
- Implement the Enterprise-wide standards in the Data
- Maintain referential integrity with Data coming from multiple sources
- Interlock with all stakeholders to introduce error free integration of data coming from multiple sources
- Proactively manage incident performance across the board to ensure SLAs and KPIs are achieved
- Identify, establish, and implement key ITIL Practices within the scope of the CMDB
- Support and ensure compliance to defined IT Governance controls, standards, and practices.
Work Experience:
- Significant of IT experience in operations and system management
- In-depth experience in Service Management, preferably leveraging ServiceNow
- Setup and implementation of global processes in similar areas as above, across geographies and business areas.
- Experience in managing CMDB for a large and complex enterprise
- Skills in Discovery Tool and its integration with Ticketing Tool and its usage
- Should be aware of common sources of information like SCCM etc
- IT Service Management Practices (preferred ITIL Managing Professional)
- Compliance, Risk Management (GxP: sound knowledge of validation practice and IT control standards
- Experience in reporting to technical and non-technical organizations
- Experience in waste reduction through process improvement and automation
- Analytical Thinking.
- Communication Skills.
Employment Type: Full Time, Permanent
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Sandoz Benefits
Competitive compensation Pay equity Pay for sustainable performance Differentiated benefits and wellbeing programs Values & integrity Balanced rewards 
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