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End User Computing Technical Lead Analyst
8-13 years
Bangalore / Bengaluru
1 vacancy
End User Computing Technical Lead Analyst
Evernorth
posted 1d ago
Job Role Insights
Key skills for the job
Job Description
- This is a L2/L3 role that will suit a high-performing individual who is methodical, inquisitive and has a passion for end user technology and service
- Maintaining and optimizing the provisioning of Windows Client OS, applications, and vulnerability remediation to physical and virtual endpoints
- Coordinate with colleagues and peers in CignaUS Enterprise Infrastructure Team
- Proactively monitor and resolve infrastructure service issues prior to escalation
- Ensuring Service Now incident, requests, problem and change records are pro-actively updated
- Participate in change activity that may be scheduled out of hours
- Manage and technically drive project deliverables and initiatives to completion, working with key stakeholders and project managers to implement the solutions
- Adhering to Information Protection Policies and Business Continuity Plans
- Follow operational processes and policies
- Participating in 24x7x365 operation (on Call Rota)
- Microsoft SCCM for OS and Application Deployment
- Microsoft Windows 10/11 Troubleshooting
- Microsoft O365 Troubleshooting
- Service and customer centric mindset
- Virtual Desktop Infrastructure (Citrix)
- Automation experience with PowerShell
- Nutanix HCI
- Agile Project Management Methodology
- JAMF Apple Enterprise Mgmt
- solution
- Stratodesk Thin Client Technology
- ITIL Certifications
- Join us in driving growth and improving lives
- for an experienced EUC Engineer with a strong knowledge of supporting, Windows 10 Clients Support, SCCM for OS and application packaging, OS Deployments, and industry Workplace Technologies
- This is a L2/L3 role that will suit a high-performing individual who is methodical, inquisitive and has a passion for end user technology and service
- The ideal candidate will have 8 years or more experience in an enterprise IT environment
What does a normal day involve
- Maintaining and optimizing the provisioning of Windows Client OS, applications, and vulnerability remediation to physical and virtual endpoints.
- Coordinate with colleagues and peers in CignaUS Enterprise Infrastructure Team
- Proactively monitor and resolve infrastructure service issues prior to escalation.
- Ensuring Service Now incident, requests, problem and change records are pro-actively updated.
- Participate in change activity that may be scheduled out of hours
- Manage and technically drive project deliverables and initiatives to completion, working with key stakeholders and project managers to implement the solutions
- Adhering to Information Protection Policies and Business Continuity Plans
- Follow operational processes and policies
- Covering ASIA PAC Time zone
- Participating in 24x7x365 operation (on Call Rota)
You will have experience with:
- Microsoft SCCM for OS and Application Deployment
- Microsoft Windows 10/11 Troubleshooting
- Microsoft O365 Troubleshooting.
- Service Now Change and incident management workflow
- Service and customer centric mindset
It would be great if youve had experience with:
- Virtual Desktop Infrastructure (Citrix)
- Automation experience with PowerShell
- Nutanix HCI
- Agile Project Management Methodology
- JAMF Apple Enterprise Mgmt. solution
- Stratodesk Thin Client Technology
- ITIL Certifications
Employment Type: Full Time, Permanent
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Rotational Shift
No travel
Day Shift
Evernorth Benefits
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