Digital Technical Specialist (DTS)

Responsibilities

In your role as a Digital Sales Technical Specialist, Red Hat, you are the technical expert and advisor to our clients, sales teams and/or Business Partners. You understand the client’s business/technical requirements and/or competitive landscape and combine this with your knowledge of Red Hat offerings to present solutions that drive value for clients.

Your key responsibilities will include the below:

·Through continuous personal development, you will become a subject matter expert and act as an influencer and trusted advisor to your team, our clients, and our business partners

·Collaborate with IBM sales teams to define, design, and detail the technical aspects and feasibility of proposed solutions and interlock with Digital Sellers on territory strategies.

·Deliver pre-sales solution workshops, product demonstrations, technical education, and Proof of Concept engagements that articulate the business value of the proposed solution

·Ability to identify, create and progress new opportunities as measured by Tech OI and technical activities.

·Understands client needs and proactively influence clients’ decisions and improve depth and breadth of customer technical capabilities.

·Influence the clients’ technology strategy and recommend solutions that bring maximum value of Red Hat products

·Understand Red Hat’s points of view, the competition in the market, and know how to position Red Hat’s unique value proposition

·Lead solutions training and provide enablement for your team, as well as share knowledge and findings to allow team members to learn from your experience

·Collaborate with Marketing and Sales to build proactive sales plays that help uncover new Red Hat opportunities

·Apply technical and sales knowledge to create and deliver proof points to assist with deal progression and closure in order to achieve revenue targets

·Driving client satisfaction such that clients become promoters of Red Hat solutions

·Keep product knowledge up to date and articulate value proposition/ROI, based on your understanding of the competitive landscape

·Position the value and advantages of assigned specialty/brand products in comparison to the competition


Required education
Bachelor's Degree

Preferred education
Master's Degree

Required technical and professional expertise

At least 5+ years' experience in the technology industry with experience in presales, sales engineering or consulting

Ability to interpret and articulate customer business and technical needs

Understanding of complex enterprise solutions and architectures

Knowledge about Platform /Infrastructure/Application modernization /Automation + PaaS/Cloud

Knowledge of Infrastructure (especially datacentre product knowledge); Applications (Legacy application, Monolithic applications, Micro services, Containerization); Architecture (Monolithic, Micro services), Kubernetes, Dockers

Broad understanding of the application life cycle from development to operations and its respective practices (DevOps)

Results-driven, collaborative team player attitude

Excellent communication and listening skills with a strong focus on client satisfaction

Strong personal integrity and an affinity with technology

Preferred technical and professional experience

Advanced knowledge of UNIX or Linux systems, preferably in Red Hat platform offerings like Red Hat Enterprise Linux (RHEL)

Previous experience in a technical presales or support role focused on DevOps, cloud computing, and Platform-as-a-Service (PaaS) or Container-as-a-Service (CaaS) technologies

Knowledge of key technologies in DevOps including Linux containers, container management, security, and continuous integration (CI) and continuous delivery (CD) tooling

Experience with configuration management technologies like Red Hat Ansible Automation Platform, Puppet, Chef, or other related technologies

Knowledge on Chanel eco system/Partner eco system