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IBM

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4.1

based on 21.1k Reviews

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3227 IBM Jobs

Storage Remote Technical Support Manager - Scale/ESS (US Shift)

IBM India Pvt. Limited

4.1

based on 21.1k Reviews

3-8 years

Pune

Storage Remote Technical Support Manager - Scale/ESS (US Shift)

IBM

posted 24d ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Networking Customer Support Project Management Linux System Administration Incident Management Desktop Support

+ 6 more

Job Description

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so let's talk.

Your Role and Responsibilities
Responsibilities:

Manage day to day team activities and meet operational goals
Support our customers with excellence and empathy and client crisis management
Collaborate with other support teams and drive engagement of other skills and resources as needed to resolve customer problems
Support and encourage innovation within your team and influence the extended organization with best practices
Support and implement the business strategy of the division
Carry out people management activities, including annual goal setting and performance assessments, developing and coaching team members for skills and career growth and addressing poor performance as necessary
Identify and implement solutions for improvement of the work processes in his/her field of responsibility
Maintain business controls and HR/Employee labor law obligations
The job might require flexible schedule to ensure 24x7 support operations or on-call coverage (as applicable)

Required Technical and Professional Expertise

Minimum 2 years of previous people management experience in a technical support role
Technical experience in Storage OR Cloud (Network) experience is must
People management experience in leading technical teams
Excellent organizational, communication and presentation skills
Strong analytical and problem-solving skills
Experience in crisis management and client interaction
Fluency in English - both verbal and written

Preferred Personal skills:

Excellent communication skills (both verbal and written)
Excellent organizational skills
Good analytical and problem solving skills
Ability to work within a team
Strong customer driven focus
Good presentation skills
Ability to listen to clients and understand both situational and technical issues
Focused & Results orientated
Accuracy and attention to details

Preferred Technical and Professional Expertise