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Storage Technical Support Engineer - Spectrum Software (US Shift)
1-5 years
₹ 1.95 - 9.8L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Pune, Bangalore / Bengaluru
Storage Technical Support Engineer - Spectrum Software (US Shift)
IBM
posted 24d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so let's talk.
Your Role and Responsibilities
The IBM Spectrum Storage Software Support team is supporting complex integrated storage products end to end, including Spectrum Scale, Spectrum Fusion, Spectrum Insight, Elastic Storage Server. This position involves working with our IBM customers remotely, which are some of the worlds top research, health care and technology providers. The candidates must be able to assist with operating systems (Linux), Distributed Files System, Storage and network integration issues. They will work in a virtual environment working with colleagues around the globe and will be exposed to many different types of technologies.
Responsibilities:
- Provide remote troubleshooting and analysis assistance for usage and configuration questions
- Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps)
- Identify known defects and fixes to resolve problems
- Develops best practice articles and support utilities to improve support quality and productivity
- Respond to escalated customer calls, complaints, and queries
- The job will require flexible schedule to ensure 24x7 support operations and weekend on-call coverage, including taking shift to cover North America working hours
Required Technical and Professional Expertise
- Relevant University degree, ideally in Information Technology or Computer Science
- At least 1- 2 years experience in Linux or UNIX Systems Administration and Network Administration
- Professional experience with Software Support
- Fluency in English - both verbal and written
Preferred Personal skills:
- Excellent communication skills (both verbal and written)
- Excellent organizational skills
- Good analytical and problem solving skills
- Ability to work within a team
- Strong customer driven focus
- Good presentation skills
- Ability to listen to clients and understand both situational and technical issues
- Focused & Results orientated
- Accuracy and attention to details
Preferred Technical and Professional Expertise
- At least 1- 2 years experience with
- Spectrum Scale, Spectrum Fusion, Spectrum Insight or ESS
- RedHat, Openshift or Ansible
- Object Storage and Cloud Storage
Employment Type: Full Time, Permanent
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What people at IBM are saying
Rating based on 87 Technical Support Engineer
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Anonymous · IT Support
in Gurgaon / Gurugram, Haryana
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Read 87 reviewsTechnical Support Engineer salary at IBM
reported by
511
employees
with 1-5
years exp.
₹1.3
L/yr - ₹10
L/yr
20%
more
than the average Technical Support Engineer Salary in India
View more details
What IBM employees are saying about work life
based on 21.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
IBM Benefits
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IBM Bangalore / Bengaluru Office Locations
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IBM India Pvt Ltd, No. 4/1, Tower D, 2nd & 3rd Floor, Dairy Circle, Bannerghatta Main Road
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IBM, No.12, Subramanya Arcade, Bannerghatta Road
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