Cloud Support Engineer - Network

2 or more years of experience working directly with customers

2-4 years of working on large scale service provider networks

2 years routing and switching experience

CCNA or JNCIA

Experience with common Internet protocols such as DNS, NTP, LDAP and GSLB

Experience with both Windows and Unix (Linux/FreeBSD) servers

Exposure to global network design and management

Experience with virtualization technologies such as VMWare, Xen, KVM

Great communication and soft skills

Solid experience creating technical documentation for current and future state network support needs

• Skill in troubleshooting, problem identification and resolution of networking issues
• Ability to both work independently as well as in a team environment
• Ability to organize and prioritize multiple work assignments

Network protocols/technologies: Border Gateway Protocol (BGP), Multiprotocol Label Switching (MPLS), Open Shortest Path First (OSPF), IPv4/6, Internet Protocol Security (IPSec VPN), Server Load Balancing

Network hardware: Cisco Catalyst 65XX and Nexus 7XXX series L3 switches, Juniper routers, Cisco Nexus and Catalyst switching hardware; Fortinet or other firewall appliances; Array Networks, Citrix or other load-balancing hardware

Network support tools such as WireShark, TCPDump, SmokePing, dig, iperf, MTR, etc.

CCNP, JNCIS or JNCIP