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Cloud Support Engineer - Network

2-5 years

Bangalore / Bengaluru

Cloud Support Engineer - Network

IBM

posted 1d ago

Job Role Insights

Flexible timing

Job Description

The ACS Network Support Engineer role requires a well-organized, action-oriented team player with exceptional time management and strong written and oral communication skills to drive customer facing support issues in a fast-paced environment. The candidate must be a, intermediate to senior-level network engineer, who can focus on improving overall customer experience by quickly identifying and resolving problems in a global, carrier class network. The role requires excellent collaboration with team members, other IT organizations, key stakeholders and business partners to meet the needs of the business as well as that of the customers.

Key tasks include:

- Work with other Network Engineering teams for knowledge transfer of new product/technologies

- Act as a point-of-escalation within the ACS Network Support Engineering team for technical issues during an assigned shift

- Help provide solutions when working with customers to identify and remediate issues on the network

- Plays a critical role in maintaining the global infrastructure for our Cloud environment, comprised of over 50,000 network devices globally

- Directly create documentation, and provide oversight and peer review of change control documents written by other team members


Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise

2 or more years of experience working directly with customers

2-4 years of working on large scale service provider networks

2 years routing and switching experience

CCNA or JNCIA


Preferred technical and professional experience

Experience with common Internet protocols such as DNS, NTP, LDAP and GSLB

Experience with both Windows and Unix (Linux/FreeBSD) servers

Exposure to global network design and management

Experience with virtualization technologies such as VMWare, Xen, KVM

Great communication and soft skills

Solid experience creating technical documentation for current and future state network support needs

  • Skill in troubleshooting, problem identification and resolution of networking issues
  • Ability to both work independently as well as in a team environment
  • Ability to organize and prioritize multiple work assignments

Network protocols/technologies: Border Gateway Protocol (BGP), Multiprotocol Label Switching (MPLS), Open Shortest Path First (OSPF), IPv4/6, Internet Protocol Security (IPSec VPN), Server Load Balancing

Network hardware: Cisco Catalyst 65XX and Nexus 7XXX series L3 switches, Juniper routers, Cisco Nexus and Catalyst switching hardware; Fortinet or other firewall appliances; Array Networks, Citrix or other load-balancing hardware

Network support tools such as WireShark, TCPDump, SmokePing, dig, iperf, MTR, etc.

CCNP, JNCIS or JNCIP



Employment Type: Full Time, Permanent

Read full job description

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Top IBM Cloud Support Engineer Interview Questions

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What people at IBM are saying

5.0
 Rating based on 1 Cloud Support Engineer review

Likes

Best culture, work life balance, job security.

  • Salary - Good
  • +5 more
Dislikes

No good hike, promotion takes time.

Read 1 Cloud Support Engineer review

Cloud Support Engineer salary at IBM

reported by 18 employees with 2-9 years exp.
₹3.6 L/yr - ₹13.2 L/yr
16% less than the average Cloud Support Engineer Salary in India
View more details

What IBM employees are saying about work life

based on 22.1k employees
78%
84%
66%
79%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

IBM Benefits

Work From Home
Soft Skill Training
Health Insurance
Job Training
Cafeteria
Free Transport +6 more
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IBM India Pvt Ltd, No. 4/1, Tower D, 2nd & 3rd Floor, Dairy Circle, Bannerghatta Main Road Bangalore
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