Cloud Support Manager - CABS

We are seeking an experienced Cloud Account & Billing Support Manager to join our dynamic team. The ideal candidate will have excellent communication, excellent attention to detail, strong analytical & problem-solving skills, a strong commitment to accuracy & efficiency and the ability to manage a team.

Responsibilities

• Train & Manage a team of account & billing specialists and provide support as needed
• Manage performance levels through robust KPI's and SLA's to ensure service levels
• Manage the day-to-day operations and review work of the team to ensure accuracy, resolving inconsistencies as needed
• Develop and maintain policies and procedures to ensure compliance with regulatory requirements.
• Review and analyse billing data to identify trends and areas for improvement
• Collaborate with other departments, such as finance, sales, Accounts Receivable to ensure smooth and efficient business operations
• Respond to account & billing inquiries and resolve issues as needed
• Prepare and present reports to senior management.
• Provide customer support to customers with disputes or inquiries concerning their cloud account, invoices or billing process