Salesforce Business Analyst

Note:

Shift: US CST Time Zone (7:30PM-4:30AM)

Mode: Remote

Job Description

As a Salesforce Business Analyst, you will play a key role in driving process improvement initiatives to meet business needs. You will work closely with stakeholders to gather, analyze, and define business processes, translating these requirements into functional specifications. Your support will be critical in helping the Project Manager deliver projects on time and within budget, while effectively communicating progress, risks, and issues to stakeholders.

Key Responsibilities:

• Contributing to and driving continuous process improvement initiatives to meet business needs.
• Working closely with multiple stakeholders to gather, analyze and define current business bprocesses as well as requirements.
• Translating business requirements into detailed functional specifications.
• Supporting the Project Manager in delivering the project plan on time and on budget.
• Ensuring requirements issues are tracked, reported, and resolved in a timely manner.
• Implementing effectively communicating plan, status, risks, and issues to the stakeholder in a bprecise and timely manner.
• Supporting users' participation in deployments and implementation activities

Requirements

• Candidate must possess a Degree in Computer Science, Engineering, or a related field.
• Candidate must have prior experience of 5+ years as a Salesforce Business Analyst
• Candidate should be able to demonstrate problem-solving, prioritization, and organizational skills.
• Must have experience working on Salesforce projects.
• Good hands-on Knowledge on Salesforce concepts.
• Experience on Sales cloud and Community/ Experience cloud is required.
• Experience on Service cloud is preferred.
• Any certifications in Salesforce and Project Management would be an advantage.
• Must have good interpersonal and communication skills and be adept at working with multiple stakeholders to drive desired outcomes