L3 Senior Infrastructure Administrator - Cloud Services (5-10 yrs)

Role : Senior Infrastructure Administrator- L3

Location : Bangalore

Work mode: Night Shift (Work from Home )

Education : Post-secondary degree in IT Management, Computer Science or equivalent mix of training and experience.

Experience : 5-10 years in IT infrastructure roles.

About company :

We are your go-to partner for all your business technology needs. With strong expertise in Salesforce CRM setup, IT services, support, and staffing, we're committed to helping businesses of all sizes succeed. Our experienced team can smoothly integrate Salesforce into your operations, making it easier to manage customer relationships and process data. Plus, our full range of IT services ensures your technology runs efficiently, reducing downtime and boosting productivity.

Job Summary :

The Senior Infrastructure Administrator - Tier 3 is responsible for both strategic and day-to-day operations of IT infrastructure. As a senior technical resource, you will be part of a team responsible for providing services to internal customers related to IT infrastructure, both on-premised, and cloud based, including personal computers, servers, networking, remote access technologies, mobile devices, data centers and communications tools and services.

Essential Functions :

IT Infrastructure :

- Part of a team responsible for the operation and maintenance of all on-premises and cloud services across us.

- Provide support to Data Center operations including servers, networks, and backup systems.

- Monitor and respond to Storage, Networking and Server Infrastructure Incidents.

- Assist In IT Security Industry Best Practices.

- Contribute to IT asset management databases, processes, and policies.

- Work with IT leadership to defining the standards for provisioning, setup and maintenance of individual computing requirements including laptops, desktops, and mobile devices.

- Provide input on the design and execution of the IT Disaster Recovery Plan.

Technical/Knowledge :

- Technical Knowledge and understanding in networking, server administration and end user computers.

- Be committed to personal development of new technical skills and knowledge.

- Ensure that technical information and knowledge is recorded and maintained in accordance with IT standards.

- Contribute to a better understanding of technology across with both technical and business teams.

- Work with the Enterprise Architecture team to ensure that architecture diagrams and technical standards are developed and maintained.

- Understanding of Cloud technologies such as Azure/0365, and AWS.

- Understanding of server patching, system backups, and proactive administration of environments.

Job Qualifications :

Education : Post-secondary degree in IT Management, Computer Science or equivalent mix of training and experience.

Experience : 5-10 years in IT infrastructure roles.

Knowledge, Skills, and Abilities :

- Strong IT knowledge and understanding

- Strong communication and documentation skills

- IT service management (ITIL preferred)

- Experience in a large IT enterprise environment

- Understanding of networking, storage, and security

Software Application and Technical Knowledge :

- Microsoft AD (Active Directory), AAD (Azure Active Directory)

- 0365 Administration

- Azure

- AWS

- Backup software (such as Veeam)

- Networking (such as Meraki, SonicWALL's)

- Infrastructure deployed in on-premises and Cloud environments

- ITSM tools such as JIRA