Service Engineer

Primary Duties
Perform routine maintenance, inspections, and repairs on company products or equipment to ensure optimal performance and minimize downtime.
Diagnose and identify technical issues or malfunctions in equipment through
analysis, testing, and observation.
Repair or replace faulty components, parts, or systems to restore equipment
functionality and ensure customer satisfaction.
Provide technical assistance and guidance to customers or end-users through
phone, email, or on-site visits to resolve issues and answer inquiries.
Maintain accurate records of service activities, including service reports, work orders, and equipment maintenance history.
Interact with customers professionally and courteously, addressing their concerns, and ensuring their satisfaction with the service provided.
Conduct scheduled preventive maintenance tasks to proactively identify and
address potential issues before they escalate.
Secondary Duties
Stay updated on product knowledge, technical advancements, and industry trends through training programs and self-study to enhance technical expertise.
Adhere to safety protocols and guidelines while performing service activities to ensure a safe working environment for oneself and others.
Collaborate with cross-functional teams, including sales, engineering, and customer support, to provide comprehensive and integrated solutions to customers.
Skills Required
Proven experience as a Field Service Technician
Communication and interpersonal skills
Valid driver's license and clean driving record
Technical certification or degree in a related field is an advantage