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Hydro Prokav Pumps
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Tier 3 Support Engineer
2-5 years
Bangalore / Bengaluru
1 vacancy
Tier 3 Support Engineer
Hydro Prokav Pumps
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Create and update the system diagram -
- Create P&ID based on the AS-Build and any necessary assets needed for this PI&ID.
- Do any needed changes that are needed and / or additional information that is received during the installation process.
- Reproduce issues - Help reproduce and check customer issues to allow us to find the root cause of the problem.
- Adherence to Service Level Agreements (SLAs): Ensuring that support activities are carried out within the defined SLAs, meeting or exceeding client expectations for response times, resolution times, and service availability.
- Monitoring and Maintenance: Monitoring the performance and health of the system to identify and address potential issues proactively. This includes troubleshooting issues and ensuring continuous operation of the system.
- Be the voice of the customer back to the company.
- Strong communication skills and technical problem-solving skills.
- The ability to manage multiple urgent issues in parallel.
- The ability to work with teammates in a collaborative manner to achieve a mission.
- An understanding of network communications and protocols, switches, routers, and mobile equipment (an advantage)
- Bachelors degree in engineering
- At least 2 years experience in a support role (an advantage)
Employment Type: Full Time, Permanent
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