System Support Engineer

About Us

At Ecoplant were on a mission to Revolutionize Tomorrows Infrastructure, Today .

Ecoplant is Revolutionizing manufacturing by solving challenges in air compressor systems. Through cutting-edge A.I. SAAS solution, creating a green industrial world by minimizing energy waste, co2 downtime to industrial plants. We aim to inspire efficiency, simplify operations, and drive positive industry change for a more sustainable and efficient future.

Our global team consists of passionate, adaptable technologists, and problem solvers dedicated to making a positive impact on the manufacturing world. Ingersoll Rand s Global Engineering Technology Center (GEC) in Bangalore, driven by an ownership mindset and entrepreneurial spirit, has been a beacon of innovation for over 19 years, embodying our purpose to Make Life Better for our employees, customers, shareholders and the planet. The Engineering Technology centre has expertly supported a diverse range of industrial products, offering deep expertise in core and digital engineering space.

Job Summary

We are seeking a highly skilled and motivated Tier 3 Ecoplant support engineer to join our dynamic team at Ecoplant. As a Tier 3 support member, you will play a key role in helping with the onboarding of our customers and providing support for ongoing issues , working alongside a talented group of professionals to disrupt the infrastructure world.

Join us in transforming the way we power production for a brighter future.

Responsibilities

• Create and update the system diagram -
  • Create PID based on the AS-Build and any necessary assets needed for this PIID.
  • Do any needed changes that are needed and / or additional information that is received during the installation process.
• Reproduce issues - Help reproduce and check customer issues to allow us to find the root cause of the problem.
• Adherence to Service Level Agreements (SLAs): Ensuring that support activities are carried out within the defined SLAs, meeting or exceeding client expectations for response times, resolution times, and service availability.
• Monitoring and Maintenance: Monitoring the performance and health of the system to identify and address potential issues proactively. This includes troubleshooting issues and ensuring continuous operation of the system.

Basic Qualifications

• Be the voice of the customer back to the company.
• Strong communication skills and technical problem-solving skills.
• The ability to manage multiple urgent issues in parallel.
• The ability to work with teammates in a collaborative manner to achieve a mission.
• An understanding of network communications and protocols, switches, routers, and mobile equipment (an advantage)
• Bachelors degree in engineering
• At least 2 years experience in a support role (an advantage)

What we offer

• We are all owners of the company! Stock options( Employee Ownership Program) that align your interests with the companys success.
• Yearly performance-based bonus, rewarding your hard work and dedication.
• Leave Encashments
• Maternity/Paternity Leaves
• Employee Health covered under Medical, Group Term Life Accident Insurance
• Employee Assistance Program
• Employee development with LinkedIn Learning
• Employee recognition via Awardco
• Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.

Contact for Queries

• Karthic Chandran( Talent Acquisition Specialist) Karthic.Chandran @irco.com
• Zepheny Ferrow(Talent Acquisition Manager-MEIA) Zepheny.ferrow@irco.com