Customer Service Support

Job Description

Customer Service Specialist

Location

Pune

About Us

Gardner Denver Nash is a part of Ingersoll Rand PFT division. At Nash ,we excel in engineered-to-order solutions for gas handling applications.

Products and Brands: Nash, Garo, Hoffman Lamson

Job Summary

Part of Nash team, candidate will take care of After market requirements of our brands Nash, Garo and Hoffman Lamson. Responsible for achieving Aftermarket Growth whilst offering excellent customer service.

Responsibilities

• Enquiry Handling- Co-ordinating with customers to get detailed information and submit the price quotation.
• Communication with Inter-company for IC quotes.
• Extracting information from SAP i.e BOM, Last purchase history, Machine history, drawings
• Prepare cost estimation and pricing.
• Tender submission and follow up activities on Government portals.
• Weekly monitoring Order booking and Revenue and provide forecast.
• Co-ordination with cross function teams i.e Order processing / Purchase / planning / Logistic / Finance to execute orders.
• AR collection/ payment follow ups.

Basic Qualifications

• Diploma or graduate in Engineering (Mechanical/ Electrical/ Instrument control)
• Proficiency in English Language.

Travel Work Arrangements/Requirements

NA

Key Competencies

• Minimum 4-5 years of experience in Sales and Aftermarket
• Excellent verbal and written communication skill for building customer relationship and resolving queries.
• Knowledge of costing and ability to calculate competitive pricing for customers.
• Ability to Analyse data to prepare forecast, set pricing and evaluate proposals.
• Knowledge and experience of SAP is mandatory.
• Should be able to build trust and maintaining long term relationships with customers.

What we Offer

• We are all owners of the company! Stock options(Employee Ownership Program) that align your interests with the companys success.
• Yearly performance-based bonus, rewarding your hard work and dedication.
• Leave Encashments
• Maternity/Paternity Leaves
• Employee Health covered under Medical, Group Term Life Accident Insurance
• Employee Assistance Program
• Employee development with LinkedIn Learning
• Employee recognition via Awardco
• Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.