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Friulair

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4.5

based on 4 Reviews

31 Friulair Jobs

System Support Engineer

FRIULAIR INDIA PVT. LTD.

4.5

based on 4 Reviews

2-6 years

Bangalore / Bengaluru

1 vacancy

System Support Engineer

Friulair

posted 17d ago

Job Role Insights

Key skills for the job

Talent Acquisition IT Infrastructure CCTV Monitoring Troubleshooting Air Compressor System Support

+ 2 more

Job Description

We are seekina highly skilled and motivated Tier 3 Ecoplant support engineer to join our dynamic team at Ecoplant. As a Tier 3 support member, you will play a key role in helping with the onboarding of our customers and providing support for ongoing issues , working alongside a talented group of professionals to disrupt the infrastructure world.

Responsibilities

Create and update the system diagram -
Create PID based on the AS-Build and any necessary assets needed for this PIID.
Do any needed changes that are needed and / or additional information that is received during the installation process.
Reproduce issues - Help reproduce and check customer issues to allow us to find the root cause of the problem.
Adherence to Service Level Agreements (SLAs): Ensuring that support activities are carried out within the defined SLAs, meeting or exceeding client expectations for response times, resolution times, and service availability.
Monitoring and Maintenance: Monitoring the performance and health of the system to identify and address potential issues proactively. This includes troubleshooting issues and ensuring continuous operation of the system.