HumanX - Digital Experience Strategist (4-6 yrs)

- We are a strategic design consultancy based in Mumbai working with global CXOs who recognise that good design is good for business.

- Our design decisions are data-led, shaped by principles of behavioural psychology and are handcrafted by a passionate team of Experience Design specialists.

- We are known for our deep work and would like to think of ourselves as designers focused on business outcomes.

- Our team is a mix of Interaction Designers, Business Strategists, Graphic Artists, Illustrators and Developers who shape products with client teams.

Roles & Responsibilities:

- An appreciation of the business and organization context, understand the big picture before zooming into CX challenges.

- Engage with CXOs to understand their vision and translate it into an actionable strategy.

- Colloborate with stakeholders in Business, Product, Design & Technology leaders in the client organization to shape their CX Blueprint.

- Conduct research and draw insights that lead to actionable ideas and interventions for the CX Design team.

- Conduct workshops to get diverse points of view on the table and translate the same into a meaningful brief for the Product / Experience Design teams at HumanX.

- Focus on shaping behaviour change that leads to measurable impact for the client.

- This a consulting role which requires an appreciation of big picture thinking along with shaping exact CX interventions that lead to a measurable lift in KPIs.

Candidate Profile:

- 4-8 years of work experience in CX, Customer Journey, Customer Blueprinting or Human Centered Design in a consulting role.

- Knowledge and implementation of core CX principles, including customer research, strategy, vision, design, development, testing, and associated management practices.

- Excellent organizational, verbal, presentation/facilitation and written communication skills.

- Ability to work independently and with a team consisting of executives, project stakeholders and project team members.