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Operations Consultant -Travel
HTIC Global
posted 15d ago
Job Description
Job Purpose
The primary function of the Operation Consultant is to connect with the customer to ensure documents required for visa processing are complete and error-free and handed over to the customer on time.
Duties and Responsibilities:
- Primary responsibility:
- Focus on completing the targeted handover with utmost care ensuring smooth visa processing.
- All enquiries from the customers are to be answered by giving clear information on the visa documentation status and related activities.
- Proof read the documents updated by the documentation team and ensure complete and correct information is shared with the customer
- Follow up with the customer for any pending documents required as per the rules of each country
- Ensure Google reviews are collected from the customers served and acknowledge their responses or feedback.
- Secondary Responsibility:
- Make sure that all calls/chats are acknowledged and information is passed on to the respective consultant via CRM
- The consultant confirms the Visa appointment and guides the customer through the entire process
- Be updated with the changing rules and regulations of Visa for all countries and always showcase learning attitude
- Regularly check adherence to the visa application process and documentation requirements for all countries.
- Adhere to the internal process flow and SOP while handling operations and answering queries from customers.
- Conduct a thorough check of the details documented by the documentation team and share feedback with the consultants regularly.
- Keep track of pending follow-ups to collect complete documents for visa approvals
- Be flexible to work in shifts
- Be proactive and empathetic towards customers.
Qualification and Experience:
- Graduation in any stream with a 50% score.
- Minimum 6 months of any work experience will be an added advantage
Job Details:
- Location: Kochi
- Department: Travel
- Employment Type: Full-Time
- Contract Type: Regular-Night Shift
- Work model: WFO
Employment Type: Full Time, Permanent
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What people at HTIC Global are saying
Operations Consultant salary at HTIC Global
reported by
4
employees
with 2-5
years exp.
₹3
L/yr - ₹9
L/yr
12%
less
than the average Operations Consultant Salary in India
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What HTIC Global employees are saying about work life
based on 107 employees
Flexible timing
Alternate Saturday off
No travel
Day Shift
HTIC Global Benefits
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