Head of Sales - Study abroad

Job Purpose:

The primary function of the role is to manage the sales of Study Abroad program in the call center and online channels. The role is to make sure that the revenue targets are achieved and the student counsellors are given the right guidance and product information on where to head to and how to head it.

Duties & Responsibilities

Responsibilities:

• Develop and implement sales strategies to achieve revenue targets for both call center and online sales channels.
• Lead the sales team in identifying and exploiting opportunities in the local & international market to acquire new business.
• Manage the Profit and Loss of the Study Abroad business segment, ensuring profitability and sustainable growth.
• Owning the complete sales closing life cycle for the leads assigned. This includes, making phone calls, product demonstration, sales closing, and post sales relationship management.
• Drive the introduction and promotion of Study Abroad products to penetrate and establish them in the market.
• Provide guidance, coaching, and support to the sales team to ensure they meet their targets and deliver exceptional customer service.
• Collaborate with other departments, such as operations, to streamline processes and enhance post-sales service delivery.
• Liaising with the marketing team and promoting study abroad programs to students. These outlets include social media, websites, and information sessions.

Duties:

• Set and monitor daily, monthly, and yearly sales targets, taking appropriate action to address any deviations.
• Develop comprehensive product information and sales collateral for student counsellors to effectively communicate with customers.
• Recommend and facilitate training sessions to equip student counsellors with product knowledge and sales techniques.
• Maintain a deep understanding of the study abroad programs offered, as well as competitor offerings, to effectively position our products in the market.
• Analyse sales data, lead generation metrics, and revenue performance to identify areas for improvement and drive sales growth.
• Monitor the percentage of revenue generated from sales activities and take corrective measures as needed.
• In order to guarantee that students' academic and cultural objectives are met by study abroad programs, act as liaisons with international partners such as universities, colleges, and program providers.

Educational Qualifications & Experience Required:

• Bachelors degree in Business Administration, Marketing, Finance, or related field. MBA Preferred.
• Minimum 10 years of proven track record of success in sales leadership roles within the Study Abroad/Overseas Education industry
• Individuals who are able to understand the culture of UAE countries, India and understand the buying capacity of students from these countries would be advantageous.
• Sales bent of mind, in order to understand and effectively communicate what the abroad university is offering to its prospective learners and aligning them with the requirements.
• Passion to deliver the highest levels of customer service at all times.

Working Conditions

• Sundays weekly off and alternative Saturdays