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HSBC Group
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119 HSBC Group Jobs
Vice President - Corporate Employee Banking Manager
5-6 years
Gurgaon / Gurugram
1 vacancy
Vice President - Corporate Employee Banking Manager
HSBC Group
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Role Purpose
To drive the strategy of WPB corporate salary proposition for the allocated market
To acquire, maintain relationships and increase product penetration within corporates by engaging with Key Influencers, by leading a team of 13-15 Relationship Managers
To ensure that the quality of the corporates acquired are in line with the strategic focus of the Bank
To liaise with the Group businesses (Commercial Banking Global Banking), Mobile Sales Force central team and CVM to focus efforts to increase HSBC product penetration within employees of the corporate
To ensure maximum team engagement with existing credit card customers for spend activation of the same.
Wealth - Engage with team and ensure the existing EBS customers are reached out for wealth need identification( eg digital wealth management account onboarding new investment )
To ensure the team engages with existing EBS customers to increase penetration across various digital platforms (eg Mobile X PIB)
Drive open market business (Credit Cards, Personal Loans etc) through marketing events / promotions lead based calling.
Drive cross-selling of asset products of the bank, namely, Home Loans (via referral), Personal Loans Cards.
To manage portfolio profitability by aligning sourcing strategy with the Groups target customer segment (Premier, Personal Banking)
Develop a robust, diligent and compliant sales channel
To liaise with product and support teams on a constant basis to enhance customer offerings and service delivery
To adhere to all regulatory guidelines and handle complaints effectively.
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Financial Strategic
Work closely with both the GB/CMB RMs and MSF Business Development Managers (BDM) to engage with key decision makers of target corporates. Actively participate in presenting the HSBC EBS proposition with the objective to empanel them for the salary proposition
Focus on quality of corporates acquired basis sharp company profiling and increased penetration of HSBC products within their employee base ( eg, Personal Loans, Credit Cards, HomeLoan, Wealth SIJ )
Increase penetration of the corporates employee salary accounts with HSBC in the desired customer segments (Premier, personal Bankers)
Make corporate work site marketing activities(WSMs) more interactive and effective
Drive the overall asset strategy of WPB within the corporate space by identifying under penetrated opportunity segments, showcasing HSBCs offering and driving growth.
Consistent delivery of the operating plan across all key products Personal Banking accounts, PIL Cards, Premier Accounts)
Controlling/lowering cost of acquisition within mandated cost guidelines
Optimizing sourcing mix to focus on profitable segments in corporates
Ensure minimal documentation errors (KYC) by driving the Right First Time behavior across the team
Customers / Stakeholders
Ensure a consistently high level of service delivery for all corporate touch points including a smooth on-boarding process for the EBS Program
Ensure a consistently high level of service delivery for all corporate touch points
Prospect and network with key decision makers within corporates by showcasing HSBCs EBS proposition and product offerings. Ensure continuous follow-up with KDMs to keep them updated on changes in offerings / corporate specific promotions
To provide feedback on the competition offers to product as well as Regional Head to drive best in class competitiveness in offers shared with new corporates
Ensure constant touch with the Global/Corporate banking RMs to leverage internal corporate referral opportunity
Complaint resolution within prescribed TAT. Ensure High Risk complaints are minimized and addressed appropriately.
Comply to all relevant AML regulations Global Standards
Role model of HSBC Group Value based culture.
Leadership Teamwork
Cultivate a performance driven culture within the sales team
Contribute to subordinate development and team morale
Develop individual and team competence via continuous coaching
Develop a collaborative environment with sales team
Drive effective lead management, sales planning, monitoring and intervention measures
Proactively find solutions to repeat customer issues
Broadbase performance across the entire sales team
In absence of senior leadership take regional responsibilities of managing the team and overall performance
Operational Effectiveness Control
Have a systematic and methodical approach around sales planning
Continuous data analysis to monitor business health
Working collaboratively with Marketing on various cross-sell/marketing initiatives
Ensure bank processes are followed in view of product documentation, complaint management, system usage etc
Ensure end to end usage of leads allocated within allocated timelines with correct updation on SFE
Safeguard the bank from potential Loss/ damage.
Monitor and implements best practices across the region
Safeguard the bank from potential loss/ damage arising out of stakeholder complaints
Requirements
- Minimum Graduation or as required for the role, whichever is higher
Additional Information
Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
HSBC Group Benefits
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