IBM MQ/ Consultant Specialist

Some careers shine brighter than others.

If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

In this role, you will:

• Support the project initiatives and ensure appropriate level of messaging (MQ) support is provided to resolve infrastructure issues during the various lifecycle phases.
• Understand and apply standards, best practices to ensure compliance and consistently maintain quality in deliverables.
• Comply with the processes in place and ensure the agreed service levels are met with the expected level of quality
• Review the processes proactively & consistently to implement improvement plans and to support organization objectives for efficiency.
• Ensure high availability of services.
• Understand business requirements and technical specifications to prioritize incidents
• Follow best practices while addressing issues
• Apply performance monitoring / tuning methodologies to investigate issues reported for messaging (MQ).
• Participate in crisis calls, DQR, and MIR as applicable following the appropriate guidelines & etiquettes
• Own the resolution of problems, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence.
• Understand the escalation matrix & escalate issues in a timely manner, where necessary.
• Ready to work in 24x7 support environment.
• Understanding the business services HSBC offers & respective architecture and criticality