BMC TrueSight Operations Management Specialist/Consultant Specialist

To be successful in this role, you should meet the following requirements: (Must have Requirements)

• Stakeholder Engagement. -Understand & analyze changes in technology & process across the Group / regions that would impact development & support of builds & tools
• Collaborate with regional teams and global function as required. Ensure understanding of practices within regions and drive standardization amongst regions.
• Assist in identification & implementation of solutions to improve customer satisfaction.
• Communication- Communicate project updates / progress, action plans / issues on timely basis.
• Organize & lead meetings with regional teams for development or support of deliverables.
• Participate in crisis call and other global calls for support & delivery of domain goals.
• Escalation Management - Proactively identify problem situations and resolve to give maximum customer satisfaction.
• Timely and appropriate escalations and where necessary, appropriate measures are taken to improve and sustain high quality and prevent recurrence.
• Good communication skills to collaborate with Global and regional stakeholders
• Strong fundamentals in distributed systems and networking
• Experience programming in at least one of the following languages: Bash scripting, Python, Java Script, Java etc.
• Experience programing in APIs.
• Experience on DevOps tools like Puppet, Ansible, Tanium, Git etc.
• Experience in monitoring solutions (Patrol, Truesight, AppDynamics, Opensource tools) to create best-of-breed production monitoring, incident detection and response solutions.
• Develop and maintain tools used in problem investigation and remediation.
• DevOps We build it / We support it. Participation in regular follow-the-sun on call rotas to ensure adequate out of hours cover for the services.
• Participate in the design and engineering of auto-healing solutions.