Business Administration and Operational Management

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Role Purpose

The Wholesale Client Services (WCS) team is responsible for the management and execution of client related service events through the full life cycle of a CIB client s relationship with HSBC.

Associate, Business Manager is responsible for, but not limited to, the proactive management of activities related to client life cycle management for CIB clients and support Head WCS in performance management.

BM would assist WCS Head with submissions to various Governance Forum and take steps to ensure the action assigned to WCS is completed by team on a timely basis.

Leveraging MI/ reviews to proactively identify and highlight potential areas of streamlining process & risk mitigation

High quality FLoD reporting into the RMM/Governance Committees etc.

Facilitate timely closure of Issues and Actions by their Owners, or extension of target deadlines in advance of the due dates and under correct governance.

BM would be secretariate for CSEM, DRG and RRCSC for INM WSB

Closely work with frontline stakeholders, control owners and risk stewards in order to support large Change initiatives of WCS.

Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.

BM oversight coverage of WCS would include HBAP, HSCI and GIFT City entities of the bank

Provide opinion on operational aspects with various departments (GLCM, Global Market, Business Management, NSC, IT, Business Management, etc. )

Principal Responsibilities

Impact on the business

Drive Book of Work and CSEM process for Wholesale Banking clients

Ensure that accurate client list & Non CDD clients list is always maintained for WSB clients.

Set up CDD controls for non-clients in collaboration with risk stewards and operations

Manage the DRG and RRCSC secretariate for WSB.

Actively manage the FTE resourcing request for the outsource activities related to CDD, onboarding and Exits.

Support regulatory and audit submission for areas under coverage of WCS

Set up CDD process and controls for new products to be offered by India Entities of the Group

Schedule DRG and RRCSC meeting for WSB, obtain inputs from business and run the aforesaid meeting. Release minutes of the meeting and track those for closure

As part of Global & Regional PWG for CDD, CSEM

Manage the WCS CDD related third party engagement and ensure TPEM activities are closed on timely basis

Customers / Stakeholders

Draft reports, letters, memos etc. , and assist in preparation of performance reports, returns and other ad hoc requests for the Head WCS

Compile internal returns / analysis in support of the team

Support WCS team heads by undertaking ad hoc tasks assigned by them

Provide timely response to business queries

Leadership & Teamwork

Active collaboration with internal stakeholders to orchestrate the process, sharing knowledge and information to ensure service excellence at all times

Demonstrate proactivity and self-initiation, working with limited oversight

Promotes high engagement, motivation levels and adherence to Group values

Create robust team environment where skills and knowledge is openly shared to achieve team and business goals including embedding a best place to work environment

Support the team as a fungible resource as and when required

Operational Effectiveness & Control

Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators

Uphold the highest level of integrity and act as a role model for all HSBC values and business principles

Demonstrate a commitment to excellence and perform to the highest standards

Protect sensitive customer and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy. Be vigilant in driving staff behaviour in an aligned fashion, holding them accountable for any violation of policy.

Act as an escalation point regarding service issues and assist to identify and progress service improvement and sales opportunities