Manager_Finance Systems Operations

Some careers have more impact than others.

If you re looking for a career where you can make a real impression, join HSBC and discover how valued you ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager Finance Systems Operations .

• Working with Business Users / application owners / Finance change delivery / Finance IT for any business, infrastructure or application change to understand / assess upcoming changes
• Collaborate with the Application /Infrastructure Support Team during Change release
• Create UAT test cases and deployment support for small changes
• Act as an SME for the processes, and deliverables of the project.
• Understanding of DevOps Model and Agile methodology. .
• Engage with various stakeholders to understand the criticality and customer requirements and drive requests/ changes accordingly.
• Establish and maintain effective relationship with customers and identify areas of service improvements by implementing regular calls and feedback mechanism
• Influence and escalate key customer issues in an effective way to ensure timely resolution by adhering to incident management frame work.
• Continuous reviews of the customer issues and ensure products and services are tailored on an ongoing basis to meet expectation.
• Adhere to Incident Management framework and ensure timely follow up and prompt updates to Business & Management.