Incident Management /Senior Software Engineer

Some careers shine brighter than others.

If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Software Engineer

In this role, you will:

• Investigating system failures and incidents reported on the services supported, Communicating with various Business & IT teams, Exhibit Flexibility to work in shifts and provide on-call support, Perform root-cause analysis.
• Working as a part of a global team, Adherence to SLAs & service delivery procedures defined by ITIL framework, Ability to work to successfully deliver services to agreed levels in a diverse and constantly changing environment.
• Effectively deliver services involving elements delivered by other internal/external teams, ITIL Accreditation, Proven experience as a Production Technical Support Engineer, Proven experience in Service Management domain.
• Proven ability to work in globally distributed, multi-site teams and processes, Demonstrated ability to work effectively with stakeholders, Java and Unix/Linux/Windows environments, AppDynamics/Splunk or other monitoring tools.
• Knowledge of IT components like IBM WAS, IBM HTTP server / web server Load Balancers, Middleware messaging, Knowledge of Oracle Databases, Experience with Micro Services architecture is beneficial, Strong customer focus. Strong team player.
• Excellent communication in English and interpersonal skills, Excellent problem-solving skills, Good understanding of computer systems and other technology products, Ability to multi-task efficiently.
• Ability to work as part of a Global virtual team across multiple regions.
• Exposure to production services support tools is desirable, Knowledge of Banking Transaction Systems and/or Banking Domain, Good knowledge of Incident / Problem / Change / Management procedures.